Main Responsibilities
Flexibility required as daily routine may vary.
Provide Help
Engaging with all clients and customers. Answering queries and offering information, this job involves a lot of interaction with clients and subscribers. Customer service assistants may work with customers by phone, online (via e-mails) or in person.
You’ll be expected to keep up-to-date with product details so they can be explained to clients.
Resolve Complaints
As the public face of the company, the customer service assistant must listen to a customer’s problem and deal with it calmly and politely.
Escalate Inquiries
Occasionally, it is necessary to hand an issue to someone more senior to deal with.
Create Reports
As required; of activities, calls, messages and resolutions reached.
Required Qualifications
A First degree in any discipline at a second class level or higher
Good computer skills and adept knowledge of standard software (MS Office suite)
Good writing skills
Good diction.
Previous call center training, qualification or experience would be an added advantage.
Personal Attributes
Friendly personality
Interested in helping people
Polite and tactful.
Solution and objective oriented, organized, methodical
Ability to work independently and within a team
Good analytical skills
Applicants should send a ONE PAGE essay describing themselves as well a detailed Curriculum VitaeNote Only short-listed candidates will be contacted.
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