Responsibilities
Resolve customer complaints via phone, email, or social media.
Use telephones and other medium of communication to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Inform customers about developments, and new products of the company.
Take payment information and other pertinent information such as addresses and phone numbers, which must always be up to date.
Answer questions and educate potential customers on terms of sale,using the frequently asked Questions as guide and reference to the company website.
Act as the company gatekeeper/ambassador at all times.
Send reports to management about frequently raised issues by customers from conversations had, Suggest and advise management on ways to mitigate such complaints.
Keep records and Handle product recalls; that’s there must be report about products highly appreciated by customers
Requirements and Qualifications
Preferred sex: Female
Age range: 23-28 years
Minimum HND or B.Sc in either English Language, Mass Communication, Sociology or any relevant field.
Candidate must be a christian, ready to resume immediately and must live within a close proximity to the office, such as Ikeja, Magodo, Ogba and any such considered to be close to Berger.
Applicants should send their applications and CV’s to: recruitment@mastermindshrsg.com
Apply via :
recruitment@mastermindshrsg.com
