RESPONSIBILITIES
Oversee all aspects of the daily operation of the Apartment’s Room Service operation.
Supervise all Room Service personnel.
Respond to guest complaints in a timely manner.
Ensure proper set-up, breakdown and maintenance of all banquet functions
Work with the F&B head and keep him/her informed of F&B issues as they arise.
Organize all documentation for shift work on a daily basis including pre-shift reports
Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
Coordinate and monitor all phases of the Room Service operation.
Ensure effective communications between each shift.
Supervise the room service area in order to attract, retain, and motivate the employees.
Ensure optimal level of service, quality, and hospitality are provided to guest.
Ensure the timeliness and accuracy of the amenity set-up and delivery.
Monitor and maintain proper running and cleanliness of banquet areas
Perform any other reasonable duties as required and directed
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Prepare and submit required reports in a timely manner.
SKILLS AND COMPETENCIES
Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
Ability to spot and resolve problems efficiently
Mastery in delegating multiple tasks
Communication and leadership skills
Ability to manage personnel and meet financial targets
EDUCATION AND EXPERIENCE
At least 5 managerial experience and strong interpersonal skills.
Solid experience in a similar position from within a 3 or 4-star hotel/serviced apartments.
Proven banquet management experience in a similar establishment
Up to date with banquet trends and best practices
Apply via :
sulting.has-jobs.com
