Education: Relevant First DegreeExperience: 2-3 years relevant experience in a travel agency Responsibilities:
Keep track of travel agency customers’ awareness of Amadeus functionalities; identify their needs for training and planning.
Answer phones calls/emails and assigned cases and provide excellent customer service in a timely and efficient manner
Provide problem analysis and resolve customers’ issues with aid of available Amadeus helpdesk tool (e.g. CRM, win@proach, e-supportcenter etc.
Ensure accurate call comments are entered and appropriate information are provided in a log cases
Ensure call standards are maintained with respect to greetings, problem escalation, proposed solution and conclusion
Collaborate with team members on knowledge transfer, support policies, procedures and standards
Responding within agreed time limits to calls , mails and requests from customer
Define training modules with subject contents, objectives and timeframe.
Compile Helpdesk reports and ad-hoc service reports.
Schedule, optimize and promote in-house and on-site training sessions and conduct the courses.
Create, maintain and distribute training documentations in accordance to Amadeus standard.
Visit travel agency periodically to ascertain genuine problems and solve or recommend solution.
Create and maintain different training sessions and statistical reports.
Keep up to date records of trained travel agents
Apply via :
www.resourceintermediaries.org
