Job Description:
Plan and manage personal business portfolio/territory according to an agreed market/sales development strategy
Plan and prioritize personal sales activities – especially managing personal time and productivity, towards achieving agreed business aims, including costs and sales
Manage product/service mix, pricing and margins according to agreed aims.
Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, to optimize quality of service, business growth, and customer satisfaction.
Respond to and follow up sales enquiries using appropriate methods.
Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries with adequate information.
Obtain and evaluate all relevant information to handle and resolve customer inquiries and complaints.
Ensure all orders, forms, applications and requests are made when due
Keep records of customer interactions and transactions with the company.
Supervision of the coordination of vendors, troubleshooting on the day of the event to ensure that all runs smoothly.
Direct and escalate unresolved issues to senior management.
Minimum Qualification:
University Degree
Minimum 4 years work experience
Knowledge & Skills:
interpersonal skills
communication skills – verbal and written
listening skills
problem analysis and problem-solving
attention to detail and accuracy
data collection and ordering
customer service orientation
High initiative
Apply via :
www.boxandcedar.com
