Location: Victoria Island, Lagos Job Summary
To rehabilitate customers in arrears in the pre lock-up categories and appropriately action allocated accounts via the various collections mediums with the aim of regularising accounts in order to minimize the forward roll into more serious delinquent categories.
To effectively work all NPL (lock-up) and Written off accounts to contribute towards increasing the collection/recovery rate and diligently update control registers, outsourced files and supply of demographic information when required.
Responsibilities
Timeous and adequate actioning of all accounts in terms of the rehabilitation/recoveries strategy.
Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action/sanction in respect of regulatory and operational compliance matters.
Adhere to Bank policies and procedures.
Maintain and enhance customer service.
Timeously refer all insurance claims, retrenchments, disabilities, deceased, insolvencies, tracing matters and recommended repossession action to the Team Leader.
To institute collection/recovery action on all NPL/written off accounts as and when required.
To assist in ensuring that present and future departmental objectives are achieved by maximising the recovery on written off accounts.
Timeously engaging with all stakeholders within the Group in order to maximise collections/recoveries of delinquent accounts
Personality Attributes:
Sound communication and negotiation skills.
Shows energy and drive.
Well-spoken and sound telephone techniques.
Must be able to work under pressure and handle large volumes of accounts.
Demonstrates sound judgement and decision making abilities.
Conflict management.
Continually bears customer focused solutions in mind.
Customer and service orientated.
Have a supportive, solution seeking approach.
Think proactively.
Works as part of a team and builds relationships.
Provides support to others.
Demonstrates trustworthiness and integrity.
Focuses on delivering results.
Qualifications
University Degree in a Business oriented course
2-years or more general customer debt management exposure.
Excellent computer skills especially Microsoft Excel.
Interested and qualified candidates should send their CV’s to jobs@wfmcentre.com . The Subject of the mail should be “Rehabilitations and Recoveries Officer”. Note: Only qualified candidates will be contacted.
Apply via :
jobs@wfmcentre.com