Essential Duties and Responsibilities
Responsible for ensuring that all buses blown to their respective terminals are effectively tracked in transit and arrive as planned.
Ensure blown buses are assigned to designated routes and the details of the vehicles are communicated to ticketers
Responsible for ensuring that buses are positioned for loading 30mins before estimated departure time
Responsible for coordinating the activities of the field executive/ loaders to ensure customer luggage is effectively loaded
Responsible for coordinating the activities of the captains of buses assigned to his terminal
Responsible for ensuring that loaded buses leave the terminal at the scheduled time
Responsible for ensuring that the details of all loaded buses are tilled into the system a maximum of 5 minutes after departure from the terminal.
Assists in ensuring customer needs are attended to promptly and effectively
Assists in communicating shortage or surplus of buses at his terminal to the ICU department
Responsible for ensuring terminal operations run smoothly in the absence of the terminal manager
Assist in conducting competitor pricing survey weekly and documenting findings.
Identifying new business opportunities whenever possible and relaying the potential to the terminal manager
In the absence of the terminal manager, he is responsible for addressing customers during crisis situations or if there is a message to be passed
Proactively respond to guest questions of complaints and deliver a high standard of customer service.
Proactively identify opportunities to improve interface and service to our customers
Minimise disruption and resolving any unscheduled delays
Identify existing and potential operational problems
Ensure 100% compliance with the approved reports checklist for the department
Ensure maximum response time to emails is 1 hour
Performs other duties as required or as assigned.
Applicants should send their CV’s to: hr@thegiggroupng.com
Apply via :
hr@thegiggroupng.com
