JOB OBJECTIVE· To identify, commence and expand business partnerships via alternate channelsKey Responsibilities
Develop a plan for channels development based upon segmentation, market research and support communication of the strategy across retail and consumer management team.
Develop, implement and manage the E-channel initiative of the company
Develop, implement and manage the micro-insurance initiative of the company
Channel, product, process development and management
Seek out, develop, implement and manage Financial Advisor relationship with Financial institutions
Develop profitability models for each delivery channel and preparation of periodic profit and loss estimates.
Identify and implement opportunities for migration of customers from high cost branch and manual transactions to alternative and lower cost channels with the objective of reducing the cost of service delivery.
Integration of service experience via current channels and identification of emerging technology that will support new customer propositions.
Establish, monitor and manage Service Level Agreements with internal and external service providers to ensure high availability of every channel to ensure the company exceeds customer expectations.
Manage each channel as a business focusing on service delivery, and ensuring that each channel delivers a reliable high quality self-service experience for customers.
Evaluate and ensure security and compliance requirements are built in to every self service delivery channel in consultation with information security and IT to minimize or eliminate opportunity for fraud and defalcation
Key Performance Indicators
Meet set targets lines for partnership and financials
Grow on number of alternate channels, number of policies acquired and premium income
Timely presentation of all business reports
Experience, Knowledge and Skills required
Minimum of 8 years cognitive work experience
Prior experience in a similar role is an added advantage
Adequate knowledge of the Insurance industry and the regulatory frameworks
Adequate product knowledge
Demonstration of strong analytical and problem solving skill
Excellent communication, presentation and selling skills
Excellent relationship management skills
Ability to manage a wide range of tasks simultaneously
Must be proactive, flexible and result oriented
Ability to adapt quickly in a rapidly changing environment
Must be professional objective and customer-centric
Microsoft proficient
Excellent leadership and mentoring skills
Qualification requirementsFirst degree in Marketing, Insurance, Actuarial Science, Business Admin or any related disciplinePartly or fully qualified Professional (ACIIN or ACII)Remuneration> N6 Million per annumPerformance BonusUp to 30% of Gross Salary
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