Position Summary & Key Areas of Responsibility
Position requirement is to be an expert that directs project specific activities of team members and offers management assistance to the organizational leader
Ensure team members are performing optimally to achieve their individual and collective KPI set by the company.
Performs needs analysis and prioritization, feasibility and business impact assessments for major KM requests and initiatives
Typically manages overall life cycle of one or more Knowledge Solutions.
Manage field operations
Supervise team member to provide the best service delivery to our esteem customer.
Ensure continuous monitoring of team member to meet Service level agreement the company have with the customer.
Supervise team member and communicate timely to the customer on the incident logged with the company to avoid bridging the SLA and penalty payment.
Organize meeting with the customer to showcase the company’s performance and to identify grey areas from customer point of view and work on it.
Main focus areas are the reduction of failures/incidents, designing efficient and cost effective service philosophies, optimizing use of assets to reduce inventories and improve cash flows and performing proactive lifecycle management on both product and service performance
Basic Qualifications
Bachelor’s Degree or Higher National Diploma in an Engineering or Computer Discipline.
4 years of related engineering field experience
Understanding of current Incident Management processes and systems
Strong analysis and good reporting skill.
Self-motivation, customer focused.
Strong written and oral communication skills
Strong team orientation.
Customer service experience will be and added advantage.
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Use the link(s) below to apply on company website. Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.EEO StatementIntegrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
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