Department: AUN Hotel
SUMMARY OF POSITION:Position Overview: The Front Office Manager manages all aspects of the department including but not limited to operations, planning, budgeting with hotel policies and procedures.The Assistant Front Office Manager provides leadership and support to all members of the Front Office, implements and enforces the AUN Hotel Standards of Excellence in all areas supervised.Responsibilities:
Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
Maintain a professional and high quality service oriented environment at all times.
Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
Undertake full responsibility for managing operating expenses and purchasing for the department
Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
Coordinate daily activities with hotel management team on a daily basis.
Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s emergency response team.
Position Requirements:
Bachelor’s degree in any social sciences
3years relevant experience
Experience in hotel management will be an added advantage
Must have stamina to remain focused and resolute in regular stressful and tiring job conditions.
Must be self-motivated, adaptable, mature and resilient
Must have good oral and written communication skills. Should be able to communicate effectively with top management, fellow managers, and subordinates and with the general public.
Skills: Employee Relations, Training and coaching.Description of Benefits:Salary and benefits are commensurate with experience and job classification as approved by the University.
Suitably qualified candidates should submit their resumes, cover letters and references to recruitment.hotel@aun.edu.ng before the closing date of this publication. The position being applied for should be the subject of the email. Only shortlisted candidates will be contacted.AUN is an equal opportunity employer and strives to provide a culturally diverse workforce; we do not discriminate in employment on the basis of race creed, colour, nationality, origin, age, sex, religion and marital status. For information on AUN, visit our Web site at www.americanuniversitynigeria.org
Apply via :
recruitment.hotel@aun.edu.ng
