Job ID: HOT03BPQ Location: Abuja Employment Type: Full-time Job Description
An IT Technician (Contract) will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.
What will I be doing? As an IT Technician (Contract), you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Technician will perform the following tasks to the highest standards:
Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages
Record all issues that arise and advise the IT Manager of any issues that need further attention
Recommend system improvements to the IT Manager
Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements
Maintain a tracking system of all repairs, routine maintenance, and special service requests for all technology equipment.
Responsible for performing Technology Services asset management and inventory of equipment and software.
end-user (external guest and internal guest) support / training for hardware and software issues.
Assist Information Technology Manager in his duties in compliance with Hilton Worldwide Standards.
Perform all installations, set-ups, and breakdown of Audio Visual, Communications, Networking, and IT equipment in Meeting Rooms, Guest Rooms and hotel work areas.
Job Requirements What are we looking for? IT Technicians (Contract) serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
A thorough knowledge of operating systems, software, hardware and networking
Excellent problem solving skills
The ability to explain problems and solutions clearly to non-technical users
The ability to prioritise, work under pressure and meet deadlines
Previous IT experience, preferably in the hotel, leisure, and/or service sector
Experience of all Microsoft systems
Experience of hotel applications, such as Fidelio and Micros, preferred
Excellent organizational and interpersonal skills
Current technical skills and knowledge of technology
A patient and methodical approach
The ability to work alone or as part of a team
An awareness of health and safety
Apply via :
worldwide.com
