Job description:The fleet/operations officer will attend to all leasing matters via fleet supervision, driver management, fleet operations, and rescue operations. Also he will resolve employee complaints and disciplinary issues and monitors facility workload and processes to ensure effective quality services particularly driver.Complete daily routing schedules using Microsoft excel spreadsheet/recommended software to accomplish the highest transportation service at the lowest cost such as:Develop ad-hoc queries and reports to facilitate problem resolutionMaintain daily/monthly reporting.Summarize and analyze key operational metrics on a daily/weekly basis.Responsibilities
Fleet Supervision & Driver Management.
Vehicle Inspection and Management
Inspection and Supervision of drivers and their various Activities
Oversee conduct of trainings for drivers
Maintain a register of all Company drivers and their assignments
Coordinate Vehicle Preventative Maintenance Program and maintain updated vehicle status inventory.
Provides management oversight at multi-facility locations dealing with maintenance and repair with responsibility for ensuring technical effectiveness and efficiency through programs that deliver quality maintenance and repair services
Identify vehicle technological trends and forecasts needs, conduct needs analysis, and conduct gap analysis to ensure Fleet Services has the most up to date equipment and personnel skills
Plan and develop long-and-short range goals to ensure that there is a cogent approach to overcoming shortages and/or better utilizing excess resources
Assist in the development of vehicle and equipment maintenance policies and procedures for internal, external, services.
Maintenance Report, Warranty and Outside Recall Report, etc
Fleet Operations
Develop and evaluate maintenance process and understands customer needs to ensure quality services and performs quality assurance with suppliers to meet service demands
Investigate customer complaints and resolve issues in a timely manner with the purpose of maintaining customer satisfaction. Develop and analyze customer surveys and identifies and implements corrective measures to ensure quality services
Work with customer service departments to ensure that equipment meets their needs, as well as, maintaining continuity of components
Oversee activities with regards to the acquisition, repair and preventive maintenance and replacement of fleet to meet client logistics needs
Manage Lease and Rental Operations network
Oversee Auction program to insure maximum vehicle utilization and sale of assets.
Manage and direct the Make ready program including licensing, decaling, and inspections.
Oversee Fuel infrastructure, Operations statutory requirements, and Market trends.
Manage and Direct Fleet Acquisitions program by planning forecasting and making recommendations to future vehicle needs.
Assist in the development of division budget and Vehicle Acquisition Budget.
Monitor and review accident, repair and recovery process.
Rescue Operations
Rescue operations in an attempt to provide swift response to drivers issues in cases of emergency
Develop new business opportunities and ensuring existing businesses are optimally serviced.
Coordinate repairs, maintenance and track performance of fleet operations.
Interface with government officials on vehicular matters.
Ensure rendition of quality service and identification of customer’s needs.
Prepare daily, weekly and monthly report on customers’ performance (activities) for management review and decision-making activities.
Responsible for the maintenance and repair of all company vehicles.
Maintain a record/database of all fleet details, including vehicle particulars/documents and maintenance records
Implement and maintain a preventive maintenance plan to guard unavoidable spending on vehicle repairs and maintenance
Education and Experience
Minimum of B.SC in any Management / Social Science Discipline
Minimum of 8 years post NYSC experience in a similar role especially in a well-structured leasing firm (Specialty in Operating Lease).
Minimum of 4years as Leasing Operations & Fleet Administrator
Professional Certifications and Second Degree will be an added advantage
Trainings with ELAN and other well-known training firms on Leasing Operations & Fleet Management is an added advantage.
Skills & Competencies
Excellent industry knowledge in Operating Lease
Excellent marketing & presentation skills
Aptness
Ability to work under pressure
Physical & Mental Alertness
Ability to identify other business opportunities & further convert prospects to client
Brave and energetic
Computer literacy with Microsoft Office especially Excel
Quality and productivity focused
Apply via :
sterlingassetmgttrusteeltd.has-jobs.com
