Job Summary
We seek a dynamic, trend-conscious, and performance-oriented Sales & Client Experience Officer to strengthen our team, focusing on delivering exceptional customer experiences and accelerating sales performance.
The Sales & Client Experience Officer will focus on providing exceptional customer service, enhancing sales performance, cultivating client relationships, and reinforcing the brand’s digital and physical retail presence.
The successful applicant must demonstrate a keen enthusiasm for fashion and retail, possess outstanding communication abilities, and exhibit proficiency in social media, digital marketing, and content creation.
Oversee and execute core duties encompassing strategic planning, operational management, and cross-functional collaboration to drive organizational objectives forward. Lead initiatives that enhance productivity, optimize processes, and ensure adherence to industry standards and regulatory compliance. Serve as a pivotal point of contact for stakeholders, fostering clear communication and aligning team efforts with broader business goals. Develop and implement policies, procedures, and performance metrics to monitor progress, mitigate risks, and sustain continuous improvement. Additionally, mentor and guide team members, cultivating a culture of accountability, innovation, and professional growth.
Drive revenue growth and enhance customer satisfaction by managing the sales process and delivering exceptional customer experiences. Develop and execute strategic sales plans to meet or exceed targets, while ensuring seamless interactions that build long-term client relationships. Collaborate with cross-functional teams to align sales initiatives with broader business objectives, fostering a culture of accountability and performance excellence. Analyze market trends and customer feedback to refine approaches, ensuring sustainable growth and competitive advantage.
Professionally welcome and assist clients across both in-store and online platforms, ensuring a seamless experience. Offer tailored product recommendations by carefully considering each customer’s preferences, lifestyle, and fashion requirements to enhance their shopping journey.
Provide outstanding shopping experiences designed to foster repeat patronage and long-lasting customer loyalty.
Cultivate and sustain robust connections with both current and potential clients.
Continuously surpass all individual and store sales goals set forth by management.
Consistently engage with clients to foster ongoing business relationships and generate positive word-of-mouth recommendations.
As part of this role, you will oversee the development and execution of strategic social media and digital engagement initiatives. Your responsibilities include creating compelling content, managing multiple platforms, and analyzing performance metrics to optimize reach and engagement. Additionally, you will collaborate closely with marketing, design, and content teams to ensure consistency in messaging and brand alignment. Proficiency in social media tools, analytics platforms, and content management systems is required, along with a strong understanding of digital trends and audience behavior. Strong communication, creativity, and data-driven decision-making are essential for success in this position.
Address customer inquiries through digital channels such as Instagram, WhatsApp, and other platforms with professionalism and promptness.
Craft compelling content for various social media platforms, encompassing photos, videos, reels, and product showcases to captivate audiences and enhance brand visibility.
Assist in the implementation of social media initiatives and promotional efforts to enhance brand visibility and engagement.
Develop and propose strategies to enhance online engagement, bolster brand visibility, and attract new customers.
Proficient in fundamental principles of social media advertising and digital marketing strategies.
Store operations and merchandising professionals oversee the efficient functioning of retail environments while ensuring product presentation aligns with brand standards. They manage inventory, stock levels, and replenishment processes to meet customer demand, while also executing visual merchandising strategies to enhance product appeal. Responsibilities include maintaining store cleanliness, organizing displays, and collaborating with team members to achieve sales targets. Strong organizational skills, attention to detail, and the ability to work in a fast-paced setting are essential, as is a background in retail or a related field.
Ensure the store maintains an appealing visual merchandising strategy that aligns with brand guidelines and creates an inviting atmosphere for customers.
Support inventory operations by facilitating accurate stock counts, managing replenishment processes, and ensuring optimal inventory levels at all times.
Monitor product availability and report any discrepancies or shortages to management for timely resolution.
Process customer transactions, including purchases, orders, exchanges, and other related dealings, with meticulous accuracy.
Maintain a consistently clean, well-organized, and visually appealing store environment at all times.
Brand Representation: You will serve as the primary ambassador for the company’s image, embodying its values, mission, and professional standards in all external interactions. This role demands a polished, articulate communicator who can effectively convey the brand’s identity through verbal and written communication, ensuring consistency in messaging across all platforms. Additionally, you will uphold the company’s reputation by demonstrating unwavering integrity, discretion, and a customer-centric approach in every engagement.
Maintain awareness of current fashion, beauty, and retail trends through ongoing research and industry engagement.
Serve as a brand ambassador, consistently projecting a polished and professional demeanor while embodying an optimistic and engaging attitude.
Highlight new product arrivals, curated collections, exclusive promotions, and seasonal marketing initiatives to drive customer engagement and boost sales.
Consistently embody the company’s core values, maintain a professional image, and ensure the highest standards of customer service are upheld in all interactions.
Requirements
Seeking candidates with a minimum of two to three years of hands-on experience in retail sales, customer service, or a closely aligned field.
Proficiency in the fashion, beauty, retail, or lifestyle sector is strongly preferred for candidates applying to this role.
We seek candidates with proven strengths in sales, negotiation, and customer relationship management, demonstrating the ability to drive revenue growth and foster long-term partnerships.
Exceptional proficiency in both verbal and written communication is required.
Enthusiastic about fashion, beauty, and delivering exceptional customer service.
Adept in leveraging social media platforms, including Instagram, WhatsApp Business, TikTok, and additional digital channels, with proven hands-on experience in their utilization.
Proficiency in content creation, social media marketing, and paid advertising is essential for this role.
Proficient in producing captivating content through the use of smartphones and various social media platforms.
Demonstrates exceptional interpersonal abilities coupled with a steadfast commitment to prioritizing customer needs and satisfaction.
Proven capability to function autonomously as well as integrate effectively within team environments.
A polished, professional demeanor coupled with a self-assured presence defines the ideal candidate.
Able to prioritize tasks efficiently while managing multiple responsibilities simultaneously.
Qualified applicants are encouraged to submit their CVs by emailing careers@elvaridah.com, ensuring the job title is clearly indicated in the subject line.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
