Purpose of role
The Data Centre Services Manager (DCSM) will coordinate all Data Centre Services to internal and external customers and shall be the single point of contact for all such services. The DCSM will formulate strategic plans and tactical measures to deliver DC services to the customers.
Responsibilities
Fully responsible for the Data Centre space and liaise with the DCOM & Facilities Manager to ensure consistent customer experience. Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
Manage the entire cycle of customer on-boarding process (from feasibilities studies to sign-off) and ensuring that detailed and realistic project implementation plans are developed for the customer onboarding. Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
Ongoing technical supports for activities involving Data Center supports services and Operations. Monitor performance and ensure system availability and reliability
Ensure continuous improvement of Data Centre processes and procedures, such that they are highly effective and reflect industry best practice
Qualifications/Competencies
A bachelor’s degree in Mechanical or Electrical Engineering or related field is required. ITIL V3 Certification and MBA will be an added advantage
6-10 years of experience in Data Centre Business, 5 of which must be in data centre operations, preferably in an open access/colocation environment.
Experience with data center subsystems – generators, UPS, cooling systems, fire suppression systems, access control systems, CCTV and other critical subsystems required to assure data center operations
Excellent IT/DC Operations Process Management Knowledge
Demonstrated experience with IT /DC Operations & Services management and Customer Management
Demonstrated ability to develop and manage 24×7 Operations support teams and manage team to achieve stringent KPIs
Qualified candidates should send their CVs in Word Format with DC Manager as subject to ict@oscartemple.com
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