Customer Service & Design Manager

Description
To lead Customer Service and Design Handling operations at the corresponding market group.
Implement global and cluster DSM strategies.
Responsible for related activities and drive cost reduction, improve service levels.
Implement Cluster priorities and initiatives in the Demand, Supply and Design area.
Drive Customer Service and Design Handling performance
Secure order management and design handling process execution
Drive performance improvement of customer service and design KPIs
Drive implementation of global projects and change initiatives in the market
Secure CSR & DD organizational alignment, competence development and resource management
Secure customer SC integration and engagement with market company functions
Secure alignment between SC and Sales strategies and own SC elements within KA plans
Secure CSR participation within KA teams and common agenda with selected customers
Secure alignment between market and cluster/global Demand and Supply priorities
Support end to end SC performance improvement on all focused SC KPIs impacted by the market group
Drive continuous improvement and process alignment
Local order management & design administration process driver
Drive continuous improvement of focused KPI’s
Drive WCM improvement activities within the CS&D area
Qualifications
University degree in Engineering or Business Administration
3 years managerial experience in FMCG environment (Preferably Supply Chain / Logistics)