Responsibilities
Verify compliance and proper filling of loan agreements
Follow up on loan insurance and quality guarantees
Assess the situation of late payment to facilitate speedy customer in the payment
Establish recovery procedures for managing customers in arrears
To ensure the recovery of unpaid receivables
Monitor customer file and late payment in arrears
Perform reminders by telephone, mail or in the field of late payment by customers
Apply debt collection procedures to unpaid installments
Maintain close contact with customers when necessary and feasible
Achieve given recovery targets
Negotiate a new schedule in case of actual difficulty of the customer found
Ensure recovering unpaid installments is in accordance to the banks’ policy
Checking loan agreements
Quality control and guarantees of the implementation of loan insurance
Monitoring customer‘s compliance to timeline.
Representing the company in the relationship with: Customers – external legal stakeholders in the collection – insurers.
Educational Qualification & Experience
First Degree in any discipline. Background in Law will be an added advantage.
Minimum of 7 years working experience of which at least 3 years must be as Head of Recovery in a MFB or Commercial Bank.
Experience in colateral management, use of Debt Recovery systems, drafting of contracts and debt recovery.
Required Skills:
The ability to show initiative when required to work as an individual, and as part of a team
Enthusiasm, and an ability to adapt to and implement changes in working practices
Good communication skills , both verbally and in written format
The ability to explain and respond to detailed issues in a clear and concise manner
Tactfulness, discretion and confidentiality at all times
The ability to prioritize work and meet defined targets and deadlines
The ability to work in a busy and often demanding environment
Experience in the use of Debt Recovery systems; good IT skills, ie MS Word/Excel; generally IT literate. Knowledge and previous experience of using a Document Management System is desirable.
To apply, visit RIL Career Page
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