Front Desk Officer

Application Deadline Jun 21, 2016

Job Description Job purpose:
To welcome everyone who walks into the branch
To ensure all enquiries are handles with professionalism and sound customer service
To supervise all admin assistants and ensure the office is clean at all times and to help maintain good ambience in the office
To handle administrative and clerical assignments
Duties and Responsibilities
Welcoming prospective clients and attending to their needs
Have in depth and accurate information on PFL products and services
Registration of clients and monitoring the number of registered applicants per day/month
To maintain a high degree of accurate and current product knowledge
To organize the arrangement of the counselling room for school visits and to ensure that local facilities are presented to a satisfactory level.
To provide the Branch Manager with a monthly report on all activities
Follow-up on students from all sources
To attend to walk–in and telephone enquirers on a daily basis
Handling of petty cash and recording expenses on the spreadsheet
Ensure that current brochures, posters, attendance sheets for school visits and all PFL forms are up-to-date, available and in the right place at all times.
Attend to delegates needs during school visits
Handling branch inventory
Ensuring that the Front office is kept neat at all times
Sorting out mails or parcels received
Posting of all PFL documents to required offices
To monitor the office assistants to ensure that the toilets and office environment are clean.
Any other related task that may be assigned
Qualifications & Experience Education:
A minimum of a Degree is essential.
Professional Experience:
A minimum of 1 year experience is required
Required Skills
Excellent customer service and sales support skills.
Excellent written and spoken communication skills.
Ability to work under pressure to meet deadlines.
Excellent organisational, planning & time management skills.
Able to work on own initiative and as part of a team.
High level of IT proficiency with experience of Microsoft Office.