Role Target This role is responsible for supervising and coordinating the team of box office Assistants on a day to day basis, ensuring that they are kept up to date with internal communications, coordinating rosters and timesheets and maximising box office sales through effective customer service, supervision and training of box office staff.
Role Expectation The successful candidate’s specific functions include:
Coordinating departmental staff/work force
Ensuring movies are displayed at the appropriate time
Programming movie for display at the box office
Ensuring customers are duly satisfied
Problem solving arising from customers
Sending daily reports to movie distributors
Coordinating orderliness among staff
Working in line with the projectionist for upcoming movies and movie changes
Must maintain up-to-date financial records of all ticket sales, receipts, processes and deposits.
Set and maintain a highly professional attitude towards serving the public for all members of the box office team
In conjunction with the Box Office Manager ensure the Box Office is adequately staffed to deal with customer demand
Supervise the box office team
Ensure adequate ticket/stationary stock is in place at the Box Office at all times
Understand the audit process and standard required
To provide services to customer
Responsible for stock requisition
Complete any necessary paper work such as inventory sheet, daily cash reports, appraisal form etc.
To oversees daily operations in all concession stand
To maintain inventory controls /levels for all products
To induct and train staff in selling technique and products knowledge
Cash management and control to ensure staff are adhering of all procedures detailed for concession operations
Understand the audit process and standard required
To provide services to customer
Responsible for stock requisition
Person Skills
Principles and application of excellent customer service
An understanding of the use of computerised ticketing systems
General knowledge and understanding
Excellent communications skills
Excellent interpersonal skills
Administrative skills
Ability to work effectively within a team setting
ICT skills including ability to use Microsoft Word, Microsoft Excel and email packages
Ability to use a computerised ticketing system
Accuracy and attention to detail.
Requirements Qualification:
Minimum B.Sc in Accounting, Business Administration, Business Management, Finance or a closely related field.
Experience:
Relevant 3 years’ experience in a similar role.
Applicants should send their Resumes and credentials to hr@teclab-ng.com
Apply via :
hr@teclab-ng.com
