Our ClientA highly standardized IT firm, is looking for a business inclined, innovative and dynamic individual to fill the position of Product Development Officer.
Role Objectives
Explore and acquire deep understanding of full capabilities of company’s products for the purpose of supporting sales team with product knowledge sessions, technical product demonstrations to customers and development of technical proposals for winning customer business
Research and implement complementary content, software, products & solutions to company’s products that would increase value delivered to customers
Interface with respective company’s product Original Equipment Manufacturers (OEMs) for all support required to aid deep product understanding and customer sales demonstrations
Create bundle product offers (where applicable) for company’s products and communicate same to all necessary internal teams
Main Responsibilities & Duties
Implement/ execute product training session for technical products for the sales team and any other necessary internal teams
Prepare product knowledge materials (in collaboration with brand & communications team) to equip all necessary internal teams and customers with information on company’s products or use other internally available platforms for communicating same e.g. To all staff of company or customer weekly or monthly newsletters
Hold product demonstration sessions (internally and externally) to promote company’s product knowledge towards delivering increased sales e.g. demos at technology fairs or conferences, directly to clients or in their office, exhibitions, events, etc.
Support sales team with detailed technical proposals if and when required on applicable company’s products
Attend technology product or solutions fairs, exhibitions, required to continually be exposed to new trends in the industry, to aid recommendations on new lines of businesses for the company
Meet personal sales target and actively support sales team members to attain team targets
Regularly research, make recommendations and implement new products or additional content/ software/ solutions to existing products that would enhance the value that the company can deliver to its range of customers
Coordinate, execute and follow up on product demo sessions for customers which will be held within the company’s premises
Experience Centre (EEC) towards ensuring most sessions generate sales
Interface with relevant OEM contacts to ensure that all information and support required to sufficiently equip the company regarding the OEM products which will be obtained and circulated to all
Coordinate, arrange and attend necessary OEM trainings on product knowledge or introduction of new product models, etc.
Engage and coordinate support from right contact with OEM as regards execution of customer demons if and when required
Create product bundle offers based on existing or new products that the company offers and communicate same to relevant internal teams, in collaboration with brands & communication team
Generate regular report on effectiveness and assessed impact of executed activities, and make recommendations on additional future activities that product team can execute in supporting sales
Ensure information regarding all company’s products are accurately captured and updated on company’s website (in collaboration with brand & communications team)
Keep accurate database of all client contacts that attend demo sessions at the EEC for marketing purposes
Adhere to all company policies, procedures and business ethics codes
Manage time efficiently and accomplish tasks within set deadlines
Delivers technical solutions to customers allowing them to maximize their investment in technology
The delivery of high quality engagements around solution areas, technologies and products in diverse client environments.
Stabilizing developed solutions using various methodologies in complex customer environments
Understanding the relevant application development, infrastructure and operations implications of the developed solution
Providing customer guidance during product and services sales cycle
Playing a vital part in business strategy by providing internal practice management risk assessment
Driving successful solution deployments by ensuring proper business value and customer/partner satisfaction
Requirements & Skills
Excellent oral and written communication skills, including command of English
Very creative and resourceful – able to make the best use of limited resources
Strong interpersonal skills – able to work well with key internal and external stakeholders and get them to deliver on required tasks
High level of personal drive – identify priority tasks and focus on the same
Ability to manage multiple projects simultaneously
Team player with strong initiative, enthusiasm and good business sense
Attention to detail and high level of organization
Able to work under pressures of deadlines
Very IT Savvy, interested & knowledgeable about technology trends
Confident to present and demonstrate product capabilities and systems solutions to customers as well as conduct evaluation and implementation of solutions
Ability to execute all consulting engagements including evaluating “customers” strategic business issues, identify requirements, create business case justifications, and propose appropriate enterprise solutions
Qualification & Experience
A university degree in Computer Science or related field
3-5 years in similar position within a corporate environment
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