Job Details
Reporting to the Managing Director, you will be responsible for the day-to-day management of the hotel and its staff.
You will have commercial accountability for budgeting and financial management, planning, organizing and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.
While taking a strategic overview and planning ahead to maximize profits, you must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests’ needs and expectations.
In addition, you will assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).
You will coordinate, direct and manage the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company to assure 100% guest satisfaction.
Requirements
Degree-qualified, you must have extensive hotel management experience in 4/5 star hotels.
You must have a strong personality with strong management skills and a keen eye for details.
You must have good business acumen with excellent communication skills.
You must have a good knowledge of strategic management principles and practices for creation of business ideas.
You must have the ability to create a workplace environment and culture that allows all employees to develop and excel in their jobs by demonstrating strong management and leadership skills.
Exceptional customer facing and interpersonal skills to enable difficult situations to be overcome are essential.
You must be proficient in Word, Excel, PowerPoint.
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