ROLE DESCRIPTION:
The Cash Collections Organization resumes ownership of the company’s trade receivables. The focus is reduction of DSO and improvement of cash-flow by driving timely settlement from customers using standardized processes and tools. The organization will engage with other relevant departments within the company to resolve disputes and inform about necessary impairments. It provides timely and relevant reporting and supports projects.
The Cash Collector is responsible for the A/R functions of the relevant legal entity or Region. He/she overlooks the collection process and provides guidance and support. He/she interacts with all levels of senior management, ensuring appropriate degree of awareness about potential risks to SAP. While working across standard collections tasks on a defined customer portfolio, he/she will assume Responsibility for additional tasks.
EXPECTATIONS AND TASKS:
The main tasks are:
proactive contact to customers, set up good relationship with internal stakeholders
proactively call customers to reassure the time of invoice payment.
handle escalations on open invoices
perform monitoring and collection of receivables
manage open items incl. overdue receivables
investigate billing discrepancies and respond to external queries
business administration
support ad-hoc queries and contributes to projects
contact for external and internal auditors
fulfillment of pre-set targets
Follow SAP processes and use application tools available in ISP
very important in this role is interaction and communication with other team members and managers in an international environment, and as such require advanced communication and language skill
WORK EXPERIENCE:
Working experience within a finance related field required (5-10 years)
Fluent written and spoken English language skills
Local language skills
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:
Excellent “Customer Focus” approach
Independent communication and negotiation with client
Communication skills (verbally and written)
Must be a well-organized and self-starter with “can do” attitude
Ability to work under pressure
Ability to work in an international environment
Strong attention to detail
Strong will to deliver excellent quality
Willingness to learn and improve
Team spirit contribution
Knowledge of SAP FI module
This position is open for 6 months, but maybe with possibility to exted for a full-time role (currently under discussion).
SAP’S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
Interested in this position, apply on SAP career website
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