The main purpose of this position will be to develop the relations and customer retention, determining the needs of these Key customers. The successful candidate will also be implementing procedures to ensure that they receive premium customer service and to increase customer satisfaction. Responsibilities:
Generating sales for a portfolio of accounts and reaching the company’s sales target
Leading the Key Account Team members from different functions to ensure professional services to Key customers;
Marketing (innovations, new products, concepts, new designs)
Finance (payments)
Technical (issues, technical support, training)
Supply Chain (new designs, transport, lead times, quality, stock management)
Identifying new sales opportunities with existing accounts
Identifying and capturing potential new customers to develop new business opportunities
In cooperation with Marketing, long and short term strategy development and implementation as per market, territory, and product group, producer, consumer conditions.
Close follow up AR situation of the account to avoid overdue
Forecasting monthly deliveries based on customer’s production plans, and communication with SC for better allocation of the resources.
Managing and solving conflicts with customers
Leading the CS Initiative and ensuring TDL completion
Supporting Country Manager with daily activities
Requirements: Qualification and Skill
University degree in Engineering or Science from an accredited university
Minimum 5 – 6 years working experience as a Key Account Manager preferably in the packaging industry.
Good knowledge of FMCG & retail, preferably in Liquid Dairy and / or Beverage sector
Language: English and fluency in French is essential
Computer knowledge: MS Office, Qlikview
Valid driving license
Extensive travelling out of country will be required
Interested in this position, apply online
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