Description
Compiles and reviews reports detailing performance indicators, sales trends, and other sales data related analysis.
Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues, including resolution of basic issues; handles a limited number of highly complex customer accounts.
Collaborates with other departments and support groups (e.g., internal sales, audit, operational support, delivery) to resolve routine to moderately complex issues.
Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and is a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly).
Handles a limited number of customer accounts that are highly complex with strategic importance.
Supports solutions that impact other departments.
Facilitates compliance requirements.
Schedules and supervises executive appointments, meetings & events.
Ensures key office logistics and maintains records.
Qualifications
Education and Experience Required
A university degree (Bachelor) or equivalent.
Typically 4+ years experience in a customer service role.
Knowledge and Skills Required
Excellent communication skills. Fluency in English.
Advanced knowledge of internal processes and policies.
Solid understanding of local legal compliance issues.
Advanced problem-solving and analytical skills.
Strong teamwork skills.
Advanced time management skills.
Demonstrated project management skills.
Developing mentoring and coaching skills.
Extensive expertise in all MS Office Application.
Strong sense of confidentiality and responsibility
To apply for this position, visit Hewlett Packard’s career site
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