Reporting to the Country Manager Director – Nigeria, the Head of Operations coordinates the provision of contractual and ad hoc security services to customers, in compliance with legislation, G4S policies and procedures, to ensure achievement of budgeted financial targets. The incumbent is also responsible for monitoring the quality standards of all security services, ensuring adherence to regional standards.
Role Responsibility:
Effective management of the division’s financial performance
Manage relationship between actual results, budgets and forecasts
Initiate cost saving model and controls
Gross Margin Management
Ensure Labour Efficiency according to standards
Ensure Overheads control according to standards
Achieve Contract profitability according to targets
Prevent claims through regular customer risk assessments
Achieve existing Revenue Growth
Manage escalation to completion
Effective management of the division’s people performance
Proper allocation of employees to positions to fulfil contract requirements
Analyse and address employee turnover
Ensure appropriate level employee training and development
Maintain excellent employee motivation, performance management and engagement
Ensure employees adhere to standards and address accordingly in line with G4S policies and procedures
Client retention and maintaining customer service levels
Ensuring that all required formal customer meeting are scheduled, attended and documented
Ensure quality service delivery in line with the ‘G4S Way’
New business development
Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions.
Demonstrate a thorough understanding of the competitor environment faced by Nigeria
Involvement in community and business forums and general public profile
Qualifications
Relevant Tertiary qualification
Successful completion of higher schooling qualification +3
Driver’s License
Experience
Two to five years’ relevant work experience
Five years’ experience in operations management
Exposure to manned security services and Cash services is a distinct advantage
Competencies
Leading people
Delivering performance
Managing professionally .
Collaborating and Co-operating
Driving Change
Skills
Written communication skills, at a high proficiency level
Verbal communication skills, at a high proficiency level for English would be desired.
Computer proficiency in:
1.Microsoft Word 2.Microsoft Excel 3.Microsoft PowerPoint 4.EasyRoster Advantageous 5.VIP Payroll Advantageous 6.Google Mail and Google Drive Advantageous
We are committed to employing Africans for Africa which would give preference to local Nigerian citizens.
To apply for this role, visit G4S career site
Apply via :
