Our Client, a leading hospitality company is looking to recruit a Hotel manager to oversee its operations in Lagos Nigeria, brief detail of the job role includes
OPERATIONAL ROLE:
· Ensuring that the general performance of colleagues & subordinates exceeds guests’ expectation.· Manage guests’ service relationship.· Ensuring hotel facilities are in excellent conditions.· Cost control measures, conflict and crisis management.· Presentation/ delivery of monthly hotel report· Active participation in the daily operations of the hotels
CORPORATE SALES ROLE
· Continuous Sales and Marketing drive and revenue generation.· Develops and coordinates the implementation of marketing and sales policies, strategies, and plans to enhance the performance of the Organization’s products and increase profitability.· Market sensitization, awareness and identification of key market players & competitors within the industry.· Develop a large clientele base and profitable businesses for the hotel.· Tracks competitor activities and develops appropriate strategies to protect and enhance the company’s market share
CLIENT SERVICE ROLE
Ø Implement client business process controls which will result in stellar client service delivery.Ø Develop trusted relationships with clients at the daily transactional / operational level.Ø Build rapport with clients; gather feedback through organizing calls, meetings and client satisfaction survey.Ø Conduct site visits to ensure quality and expectations are met.Ø Keeping accurate records of customer interactions, ideas, enquiries, and complaints, coordinating and communicating same with internal departments and ensuring timely resolutions of client issues.Ø Keeping accurate records and updates of the client’s e-register.
The ideal candidate will be required to possess no less than 5 years in similar role as Hotel manager and should be possess the following listed skills and ability:
Ø Ability to work with minimal or no supervision, flexible, hardworking, ability to learn/adapt well and down to detail.Ø Analytical, problem solving and decision making skills.Ø Excellent people management and strong listening skills.Ø Excellent written and verbal communication skills.Ø Good leadership and team building skills.Ø Ability to multitask and work well under pressure. Ø Strategic thinking, forecasting and planning skills.Ø Strong quantitative, analytical and computer skills.
Interested and qualified candidates should forward their CV’s to: careers@alistergreene.com Only shortlisted candidates would be contacted. Application deadline is Nov 16th 2015
Apply via :
careers@alistergreene.com
