Job Purpose
This is a supervisory role responsible for meeting all restaurant’s revenue, profitability and quality goals.
And ensure efficient restaurant operation and maintain high production, productivity, quality, and customer-service standards.
The Business Manager will also supervise and coordinate the other managers in their roles.
Main Duties and Responsibilities
Operational management: organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security.
Estimate consumption, forecast requirements and maintain inventory
Financial management: planning and working to budgets, maximizing profits and achieving sales targets set by the managements, controlling takings in the restaurant, administering payrolls, etc.
People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling and rosters.
Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations.
Ensuring high standards of customer service are maintained.
Control costs and minimize waste
Successfully promote and publicize the brand
Implementing, and instilling in their teams, company policies, procedures, ethics, etc.
Handling customer complaints and queries.
Preparing reports and other performance analysis documentation.
Reporting to and attending regular meetings with the Management.
Nurture a positive working environment and lead by example
Monitor operations and initiate corrective actions
Skills and Requirements
Bachelor’s Degree in Business Administration (a background in hospitality will be an advantage)
Strong leadership, motivational and people skills
Demonstrated experience in customer service management (Excellent customer service skills)
Leadership / supervisory experience required
Knowledge in purchasing, ordering, receiving, food costing and inventory procedures
Computer literacy
Commercial awareness
Flexibility
Good interpersonal skills
Communication skills (Verbal and written)
Problem-solving skills
Organisational skills
Teamwork skills
Experience – 5 years
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Interested and qualified candidates should send their CV’s to: vacancy@rs-hunter.com
Apply via :
vacancy@rs-hunter.com
