Job Description
FINCA is recruiting for highly-motivated and customer-service oriented Customer Relationship Officers (Credit Officers) who thrive in dynamic environments to be part of the team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria.
The Customer Relationship Officers report to a Customer Relationship Supervisor at the branch level and are responsible for promoting and cross-selling FINCA’s products and services, analyzing credit worthiness and ability to repay, effectively managing their portfolios and ensuring compliance with FINCA policies and methodology, including adherence to Client Protection Principles and customer service standards.
Credit Officers ensure an overall positive customer experience throughout the loan cycle and high level of customer service from all interactions with FINCA.
Qualifications and Experience
HND or B.Sc level of education
Preferred 1 year of work experience especially sales related.
Basic mathematics, business acumen and analytical skills
Proficiency in Computer Applications Excel /Microsoft Office
Fluency in English required, Igbo or other local language skills strongly desirable.
Candidate Profile
Familiarity with and understanding of the dynamics of small businesses
Ability to sell products and services
Willingness to relocate to Owerri, Nigeria
Enterprising and self-driven personality with the ability to adapt and acquire new skills
Highly attentive to detail with excellent organizational and documentation skills
Excellent interpersonal and communication skills
Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision. In particular, must demonstrate a commitment to transparency and integrity
Interested and qualified candidates should visit Finca Career Page Note:
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