REPORTING TO
Customer Service Supervisor
ROLE PURPOSE
Serve as key contact and liaison for customers to ensure total customer satisfaction.
ROLE ACCOUNTABILITIES
Coordinate the prompt handling of all customer service requests.
Providing utmost customer satisfaction at all times.
Assist in reducing down time in customer complaint handling.
Resolves service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solutions to solve the problem, expediting correction or adjustments following up on resolution.
Take payment information and other pertinent information such as addresses and phone numbers as required to update customers’ account.
Respond to billing inquiries and handle customers’ high bill complaints.
Provide information about company programs, products and services.
Provide data to customers requesting new services.
Recommends potential services to management by collecting customer information and analyzing customer needs.
Work with customer service supervisor to ensure proper customer service is being delivered.
Contributes to team effort by accomplishing related results as needed.
MINIMUM REQUIREMENTS
A Bachelor’s degree from a reputable University with a minimum of 2nd Class Honours
Proficiency in MS Office (Word, Excel, and PowerPoint).
Minimum of 3 years’ experience in a similar role preferably within the banking or telecommunications industry.
Age: Not more than 30 years old.
SKILLS & COMPETENCIES
Good interpersonal skills
Team Player
Good written and spoken communication
Basic understanding of the peculiar customer challenges of the power industry.
Results Driven
Problem Solving and Analysis Skills
Ability to multi-task.
Excellent time management and organizational skills
Knowledge of local language and ethos.
To apply, visit the career portal of Ikeja Electric CompanyUnsuitable applications will not be acknowledged.
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