Job SummaryThis Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations for Transmission area. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.Responsibilities & Tasks
•Provide fault management on specific network nodes: point to point and point to multipoint microwave radio relays, SDH&DWDM MUX, ATMÐ switches•Perform preventive & corrective maintenance, problem management, acceptance and fault management and tracking•Logging the performed activities in specifically ticketing tools•Remote integration and configuration of transmissions network elements•Working for on-call schedule and night time•2nd Level Assurance Support Activities•2nd Level Incident Management•Problem Management•System Administration
Minimum Qualifications & Experience Requirements:
•General knowledge of one or more of: microwave(P-P,PMP), SDH/DWDM/DSL/ATM/FR/IP/ETH architectures & network topologies & standards•General knowledge of transmission physical mediums: optical fiber, coax, twisted pair, air•General knowledge of data networking technologies is a plus•General knowledge of Core or RAN protocols & technologies is a plus•General knowledge of UNIX or LINUX operating systems is a plus
Educational backgroundMaster in science in electrical engineering (or bachelor degree and with relevant experience)Preferred Qualifications & Experience Requirements:
•Proven operating experience on ALU micro wave links and Ericsson Mini Link Traffic Nodes is mandatory ( remote configuration, support, troubleshooting)•Strong problem solving skills and analytical thinking•Ability to work under stressful situations, meet tight deadlines and deliver services with high quality•Excellent communication skills•Knowledge sharing ability•Service fulfillment•Self-motivated•Open minded
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