Objectives
Reporting to the Principal Travel Officer, within CGSP3, the Travel Services Assistant provides air travel services to the Bank; receives and handles requests and authorizations for official Bank travel and prepares air travel arrangements accordingly; makes reservations and issues airline tickets as per Bank Travel Policy with a goal of obtaining the best value for the Bank; liaises with internal customers for itinerary needs and problem resolution.
Duties and responsibilities
Under the supervision of the Principal Travel Officer, the incumbent’s role includes but not limited to:
Receive, sort, and check all Bank authorised travels.
Communicate with Bank authorised travellers to confirm itinerary details, e.g., routing destinations, travel dates, financial considerations, and other air travel related issues.
Request booking arrangements from various travel agents or airlines with respective offers from each.
Liaise with external parties such as airlines regarding bookings and schedules.
Plan, describe, arrange, explain and confirm itineraries to all Bank authorised travellers.
Provide authorised travellers with a soft copy or a printed copy of the final air travel ticket.
Notify and keep authorised travellers informed about all changes related to their itinerary and their air travel arrangements.
Receive invoices and compare them to the quoted prices.
Take necessary steps to correct mistakes if any exist. Forward invoices to the Travel Officer for necessary review and action.
Work with authorised travellers, complexes, departments, and units to resolve issues that may arise particularly related to itinerary changes and flight cancellations.
Perform other related duties when necessary.
Selection Criteria
Including desirable skills, knowledge and experience
Degree in Business Administration, Public Administration and Tourism.
Professional training in travel management (IATA, etc.) will be an added advantage.
At least 4 years of relevant and progressive experience in travel and tourism industry.
Strong negotiating skills; knowledge of logistics and supply chain techniques and practices; knowledge of purchasing systems, advanced calculation and planning knowledge, inventory or asset and facilities management.
Dynamic, efficient communicator, effective team-work player, result-driven, customer service oriented, analytical skills, and ability to work cross-functionally and under pressure.
Competence in the use of standard software used in the Bank (Word, Excel, Access, and PowerPoint); knowledge of SAP and Amadeus is desirable.
Ability to communicate and write effectively in French or English, with a good command of the other language.
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