Essential Duties:
– Provide excellent customer service to all current and prospective client, even among peak hours
– Cross-sell products and services to current and prospective clients in the branch and during marketing sales drives
– Provide product and account information to clients
– Identify and escalate service improvement opportunities through client interaction and feedback and ensure successful resolution of customer requests or concerns
– Recommend prospective clients to AROs and Savings Representatives for initial processing
– Ensure timely, compliant and customer-friendly account-opening and contract signing processes and assist clients with documentation as needed; provide support on account opening in the branch and in the field
Qualifications and Experience:
– HND or BSC level of education
– Minimum 3 years of experience, preferably in banking or retail services
– Basic mathematics, business acumen and analytical skills
– Proficiency in Computer Applications Excel /Microsoft Office and data entry skills
– Fluency in English required, Igbo or other local language skills strongly desirable.
Candidate Profile:
– Oriented towards high-quality and friendly customer-service standards
– Ability to anticipate, understand and respond to customer needs and an effectively communicate benefits of FINCA’s products and services
– Willingness to relocate to Owerri, Nigeria
– Highly attentive to detail with excellent organizational and documentation skills
– Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision. In particular, must demonstrate a commitment to transparency and integrity
– Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work
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