Minimum Qualification
Degree in Information Technology
Required Experience
2-5 years
Responsibilities:This role is responsible for overseeing IT related queries for the Group in Nigeria and ensure effective communication are in place, also to provide IT support to the organization.
– Maintain and support IT equipment in meeting rooms and conference rooms. Support Computers, Printers and Mobile phones.- Maintain, update and track IT Assets according to the defined processes (Computers, Printers, Monitors, data accessories, Software, Network, and Server etc.)- Provide training to end users (Induction training, SharePoint, including required adhoc training. – Ensure that Support tickets are handled according to defined support concept and support processes- Provide feedback on areas that require further improvement within the department- Assist the IT operation team in daily operation.- Ensure that all software and Hardware are used according to external and internal rules.- Oversee Network services related to organization operation with IT and Network team- Prioritize and solve IT Tasks according to Defined Services, Processes, standards and policies for IT
Requirements
• Bachelor Degree in a related field• Must have 2+ Years IT professional experience.• Strong knowledge about Workplace services• Excellent customer service orientation and knowledge of applicable best practices, policies, and procedures• Strong Knowledge about IT Service Management and IT support processes with focus on Service request, Service Catalogue, Incident, Problem, Asset and Change• Strong Knowledge about how to use and utilize WebEx, Video conference, SharePoint, AD, UC, Service Manager, MS office applications• Strong knowledge about Services delivered by IT Enterprise operation• General good knowledge about IT infrastructure, hardware and software• Good knowledge about Project Management• Very Broad knowledge of IT Systems and IT Solutions• Strong problem Management knowledge and actively perform the role as Problem Analyst
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To apply send application and CV to career@somotexnig.com
Apply via :
career@somotexnig.com
