Description
Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.Escalates unresolved issues to product specialists or supervisor.Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.Identifies additional sales and service opportunities with customer.Completes training in line with skill and business requirements.Maintains service vehicle and tools for cleanliness and proper operation.Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Skills
Skill Level ALevel II Technician plus:Ability to train Service Personnel to develop their diagnostic skillsAble to identify opportunities for work process improvements and recommend appropriate actionAble to develop and maintain productive working relationshipsAbility to prepare reports providing feedback on service interventionsAble to understand and follow the Technical Support Request ((TSR) process Skill Level B Skill Level A plus:Ability to identify and resolve engine system failures relating to and impacted by component failureAbility to guide / coach other service technicians (including non-Cummins technicians) through complex service interventions and diagnostic issuesCan resolve complex technical problems
Education
Apprentice Trained Engine Technician (Preferred)Vocational diploma from relevant technical institutionLocally valid driving permit
Experience
Significant field service work experienceExpert level knowledge of and/or experience with engine productsCustomer service experienceExperience providing technical advice and coaching to more junior technicians (preferred)
Job: SERVICEPrimary Location: Nigeria-Rivers-Port Harcourt-Nigeria, Port Harcourt, DBU Trans AmadiJob Type: ShopRecruitment Job Type: TechnicianJob Posting: Aug 7, 2015, 11:51:40 AMUnposting Date: Ongoing
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