Responsibilities
This role is responsible for overseeing IT related queries for FMC Nigeria and ensure effective communication between FMC Nigeria and IT Enterprise operation team
Main Tasks
Provide IT support for FMC Nigeria. Maintain and support IT equipment in meeting rooms and conference rooms. Support Computers, Printers and Mobile phonesMaintain, update and track IT Assets according to the defined processes (Computers, Printers, Monitors, data accessories, Software, Network, and Server etc.)Provide training to end users (Induction training, SharePoint, including required adhoc training Ensure that Support tickets are handled according to defined support concept and support processesProvide feedback on areas that require further improvement within the departmentProvide required information to IT Enterprise Management team and Local Management team in creating AFE documentsAssist the IT Enterprise operation team in daily operation. Ensure that FMC software and Hardware are used according to external and internal rules. Oversee Network services related to Nigeria in close operation with IT enterprise Network teamProvide end user training according to FMC requirements to all supported end users in FMC NigeriaPrioritize and solve IT Tasks according to Defined Services, Processes, standards and policies for IT
Requirements
•Bachelor Degree in a related field•Must have 2+ Years IT professional experience. ITIL v3 Foundation certification is an added advantage•Strong knowledge about Workplace services•Excellent customer service orientation and knowledge of applicable best practices, policies, and procedures•Strong Knowledge about IT Service Management and IT support processes with focus on Service request, Service Catalogue, Incident, Problem, Asset and Change•Strong Knowledge about how to use and utilize SCCM, Air watch, WebEx, Video conference, SharePoint, AD, UC, Service Manager, MS office applications•Strong knowledge about Services delivered by IT Enterprise operation•General good knowledge about IT infrastructure, hardware and software•Good knowledge about Project Management•Very Broad knowledge of IT Systems and IT Solutions•Strong problem Management knowledge and actively perform the role as Problem Analyst
Interested and suitably qualified candidates should click here to apply online.
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