The SE will act as a technical bridge between our product teams and field sales teams by driving the creation of high quality content in the following areas:
Powerpoint and white board presentations
Competitive Intelligence
Demo and POC templates and scripts
Deployment Best Practices
Whitepapers and Technical Note
Duties & Responsibilities:
The SE will be involved in technical engagements from the pre-sales phase to deployment phase, which includes:
Deliver Pre sales support across the Trend product lines
Designing solution and high level architecture
Providing consultative product and solution expertise
Delivering training
Installing and configuring Trend Micro solutions (both POC and Post sales)
Identifying system integration requirements and working with in-house professional services and / or outside system integrator partners to deliver integration solutions
Working with company support personnel to ensure ongoing quality support
Collaborating with the product application development team to identify and realise technical improvements to the product
Contribute to departmental best practices, strategies, methodologies and documentation, for increased efficiencies.
Qualifications/Professional Certifications:
5+ years SE experience and/or professional services experience required
5+ years’ experience with Microsoft Windows and Linux Host / Server Operating Systems including system security.
5+ years’ experience in computer software or systems including security products (Malware detection, Intrusion Detection, Content Security)
Strong IP networking solution knowledge and skill set (e.g. Cisco CCNA, CCNP or equivalent)
Strong knowledge of virtualisation technologies (VMware vSphere)
Certified Information Systems Security Professional (CISSP) certification
Strong knowledge of enterprise security technologies
Working knowledge of Gateway Security (e-mail and Web security)
Experienced Required:
Core Skills:
Strong multi-tasking and problem resolution abilities
Ability to read and interpret network sniffer output (for example pact files)
Ability to effectively and efficiently instruct and guide customers on-site, online, and via telephone is essential
Ability to manage own time effectively is a requirement for success
Quick learner with desire to learn new tools and techniques
Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients
Moderate coaching and mentoring skills are essential
Presenting to a large group / audience at shows and other event
Experience
Requires Degree or equivalent combination of education and experience in information security software or systems.
Work in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of Trend Micro software products
Must be able to provide software/network troubleshooting on complex technical issues
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