Key Responsibilities
•Be the primary point of contact for assigned CARE customers and act as an advocate for these customers ,internally within Maersk line•Attend to walk-in customers enquiries in a timely and efficient manner.•Collaborate with Finance team to ensure invoice and payment timeliness and accuracy and avoidance of unjustified cost initiated within and outside functional scope.•Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires amongst others through regular customer visits.•Ensure smooth execution of the end-to-end shipment life cycle, by working closely with the customer as well as internal stakeholders.•Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.•Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions and be fully responsible for customer satisfaction of assigned customers.•Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.•Understand per diem/demurrage implications for containers and its impact on company revenue.•Commercial intelligence: engage customers in discussions about new business opportunities, business and support expectations and competitors/market intelligence.
Who we are looking for
•Minimum two year experience in shipping related customer services or sales role • Able to work under pressure • Well organized, efficient and effective• Strong interpersonal and communication skills• Proactive and customer-oriented•Possess ability to make sound decisions with minimal supervision•Establish and monitor quality standards
Interested and suitably qualified candidates should click here to apply online.
Apply via :
