Job description
• Build, configure and maintain MTNN servers and server environment• Design, implementation, support, documentation and day-to-day administration for: a. Microsoft Technologies (Messaging, Communication, Server, Desktop, Private Cloud, SharePoint) b. Microsoft SCCM/SCOM c. File and e-mail Archiving d. Server/Desktop/Application Virtualization Technologies (Citrix, VMWare, Hyper-V)• Perform advanced troubleshooting, diagnosis and analysis• Operate within, contribute to, and maintain a thorough knowledge of relevant standards, policies, processes and procedures• Utilize appropriate management tools to monitor operational service status against SLAs, making recommendations where necessary to ensure optimal performance• Provide a timely response to incidents and requests by keeping all parties informed of progress, ensuring that requests are answered/fulfilled to the customer’s satisfaction• Implement and monitor server security initiatives• Deploy new server-based applications to desktops as required• Maintain a high level of customer centric service delivery• Prepare reliable trend analyses to help determine focus area and develop proactive approaches to incidents management• Prepare periodic management reports on Windows infrastructure performance• Perform escalation process in line with agreed policies and procedures.
Job condition
• Normal MTNN working conditions• May be required to work extended hours• Often required to work extra hours and weekends• Emergency response at any time during the day.
Experience:At leat 4 years’ experience which includes:At least 3 years hands-on Microsoft server products support experience which includes:• Microsoft server products administration, design, implementation, and support.• Excellent knowledge and experience of server hardware and associated data center infrastructure• Excellent knowledge (including implementation, administration, performance monitoring and troubleshooting) of:o MS Windows 2008/2012 Servero MS Exchange 2010/2013o MS Skype for Business (Lync)o MS o365o SCCM 2012o Server/Desktop Virtualization and Cloud Computing
Training:
• Windows Server 2008/2012 Administration and Support• Exchange 2010/2013• MS Skype for Business (Lync 2013)• Server/Desktop Virtualisation and Cloud Computing• Microsoft o365• Server hardware installation, configuration, maintenance and troubleshooting• Effective customer service.• Effective communication skills.
Minimum qualification
BSc, BEng, BTech or HND
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