Job Profile
Ensure shop staff operating the store in accordance with the consumer service and brand policies and procedures, to perform all duties with enthusiasm and drive in order to provide excellent service to customers, present the brand and its products to the best. The primary goal is to ensure customers have a pleasant experience.
Key Responsibilities
Ensure informed, trained, instructed shop floor staff on all aspects of the consumer shop floor journeyBrand-consumer relationships activitiesConsumer centric service approachLiving the brandMaintain and encouraging positive attitudes towards the Consumers, the Brand and the MerchandiseEnsure highest level of service to customersInteract with customers to ensure they have a pleasant experienceAccommodating consumer requests and assisting on all service levels by telephone or in person
Consumer satisfaction by offering second to none fabric, and style advice, how to use print on pattern for our tailoring service & ready to wear collection.
Diligent size & fit measuring of consumers for our tailoring service.
Manage the complete tailoring process from front end (customer measurements appointments etc) till back end(tailor appointments and deadlines)
Handling product complaintsEnsure that all customers are welcomed and that they receive the best possible serviceBeing an example to the sales staff and providing a proper level of service to customers and potential customersFacilitate sales to customers in compliance with all company policies and conditionEnsure customer service levels are maintained at all timesHandling consumer complaintsEncourage and motivate the staff to offer visitors assistance in various waysFinding appropriate products in the storeAnswering any questions they may have (availability, suitability, price, composition etc.)
Giving styling advice, measuring and executing Tailoring as a Service project
Being familiar with iPad (social media), local boutiques/POI/Stylist/Tailors and special fashion events
Being polite, flexible and have the ability to listen and evaluateHave a strong command of the English and French language to understand customers’ needsBe socially perceptive to understand customers desires and how they may react to different situationsLead in store project management of testing products/service concepts, surveys, polls, etc.
Key Requirements
Bachelor’s Degree in any discipline
Some experience in Branded Retail Store or fashion department within a large store
Technical background in Pattern-making cutting and sewing
Excellent English both written and spoken is a must
Excellent French spoken is a plus
Key Performance Indicators
Customer SatisfactionBrand storytellingIn-time delivery tailoring product to tailorsInformed, trained and motivated shop floor staffConsumer loyalty database increasePercentage complaints fulfilled to consumer satisfactionEmployee satisfactionNumber of same consumer visitsOTIF shop floor project management
Intetrested and suitably qualified candidates should forward their applications with detailed CVs to c.azode@erecnigeria.com
Apply via :
c.azode@erecnigeria.com
