The Role We have a fantastic opportunity for an Online Community Manager, whose role it to manage our site. In particular the community manager’s role is to ensure the success of the site, coordinating with content producers, members of the Every1Mobile or client team, and 3rd party advertisers to maintain a high quality online community. In your role as community manager, it will be your job to deliver the following:
Work with content producers and the Project Manager to plan and commission the weekly content schedule for the site, including social media.
Liaise with expert advisors to ensure the production of quality, reliable content & features on key issues
Work with client managers to ensure site development and growth is aligned with programme targets, strategise and plan new features & campaigns
Edit & sign off on content produced for the site, with a focus on feedback and improvement
Review & analyse the ‘User Generated Content’ in order to understand how users are engaging with the site and its topics
Provide quality assurance for the site, including testing across a range of devices, collecting, collating and presenting user feedback for discussion in weekly community development meetings.
Liaise with the Every1Mobile technical and user experience teams to report bugs, discuss improvements, and contribute to design briefs to create new features
Contribute to improvement of our Content Management System in collaboration with E1M User Experience Designer & developers
Review and analyse traffic & engagement stats, presenting these to the rest of the team on a monthly basis
Work with the E1M team, clients and partners to develop strategies & plan campaigns for marketing & promotion of the site
Work with content producer to produce compelling promotion & marketing copy that best represents the community and will attract users to the site
Source and commission graphics for the site
Maintain awareness of competitor sites
Maintain awareness of key issues in field of gender based social norms
Required background & skillsEssential Experience
Experience in journalism and/or online media background with at least 3 years’ experience working in an online/digital environment
Ability to use Pidgen
Demonstrable interest and/or experience in youth, gender and cultural issues & trends across Nigeria
Experience analysing web traffic statistics
Experience managing social media accounts to maximise traffic and improve brand presence
Demonstrable, excellent standard of copy writing
Creative and passionate about improving the site and reaching programme targets
Good understanding of user experience design in an online environment
Knowledge of Photoshop and manipulating images, audio & video for the web
Experience working with technical developers
Person Specification
Thorough & detail oriented
Outstanding organisational skills
Passion for supporting young people to make the most of their potential
Ability to work autonomously
V4C recognises the need to work as a ground breaking, high performing team. Effectiveness of every team member in 3 Core Competencies is fundamental to the success of this:​
Communication
Planning and Organising
Technological Awareness
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