Job description
The Sales Manager/General Manager (GM) is the first key leadership role within the company. The GM is responsible for leading all aspects of the business centre under their control. This involves delivering our service to customers on a daily basis as well as managing the centre and its performance. This is achieved through effective business planning, developing your people and growing new and existing customers. To be successful, excellent leadership, planning, and execution skills are required. The GM must continuously improve performance, identifying opportunities and overcoming challenges.
Key Areas of Responsibility
Leadership
Recruit, induct, train and develop your team to maximise their performance and engagement
Lead by example and set the highest standards through personal conduct
Assign and delegate clear tasks and responsibilities
Develop a well thought out business plan with clear achievable objectives
Identify business opportunities and implement effective solutions to capture
Effective Business Planning
Every month review, improve and update the centre business plan
Communicate to your team and deliver the business plan actions
Continuously drive EBIT (Earnings Before Interest and Tax) and EBIT margin through revenue growth and close control of costs
Support new company initiatives, including the implementation of new tools and systems to enhance efficiency
Grow the Business
Manage and develop a pipeline of new business to maximise centre occupancy and usage
Sales effectiveness: Deliver key metrics of conversion and price
Grow the relationship with existing customers
Retain and renew relationships with existing customers
Influence the volume of new business where required through effective local marketing activities and broker engagement appropriate to the centre
Customer Service
Lead by example, creating a strong ethos of customer service throughout the team
Drive customer retention through great service and focused customer engagement
Build profitability by developing the products and services existing customers access
Maximise customer satisfaction results through regular customer engagement and the highest level of centre standards
Desired Skills and Experience
Sales experience – essential
Previous experience generating new leads
Previous P&L ownership
Customer service focused with the ability to remain flexible and calm in high pressure or continually changing situations
Strong communication and interpersonal skills, able to engage and motivate people to take action
Comfortable making decisions, evaluating options and considering consequences
Strong organisational skills, including the ability to prioritise, multi-task, delegate and work effectively with minimal supervision
Knowledge of MS office; Word, Excel, PowerPoint and Outlook
go to method of application »
Interested and suitably qualified candidates should click on preferred job titles to apply online.
Apply via :
