Job Description To work in a telephone call center or multimedia contact center, handling a variety of functions, including customer service, technical support, telesales and customer contact. Responsibilities- Handling incoming telephone calls and dealing with customers via text message, e-mail, web chat or instant messaging.- Take customers’ orders, provide a quotation, arrange a service call or resolve a technical query by telephone. – Make courtesy calls to check customers’ details or ask if they were satisfied with the service they received. CCC may also call customers who have recently purchased a product to offer them information on other products of interest.Qualifications and Requirements- Call center agents must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angry. – They must be fast learners in order to acquire the product knowledge to enable them correctly answer customers’ questions. – They must also have good knowledge of telephone and computer systems so they can use call center systems efficiently.Qualifications:- First Degree or its equivalent from any recognized University (B.Sc/HND) in any discipline.- Minimum is second Class Lower Division/ Lower Credit.- Minimum of 0-3 years relevant work experience in customer service/call centre related roles.- Age: Maximum of 34 years.
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