The Role of the Desktop Support Analyst is to maintain and operate computer systems and/or network.The duties of a support analyst are wide-ranging and vary widely from one organization to another. The IT Support team is charged with installing, supporting and maintaining desktop computing systems; planning for and responding to service outages and other problems that may arise.Other duties may include: End user education and IT Project implementationTo perform the job well, the role holder must demonstrate a blend of technical skills in desktop operating systems technologies, system administration and use of Microsoft Office toolsKey Responsibilities
• Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary• Monitor and evaluate data network infrastructure: Switches, routers, data network devices, network links, GSM boosters, PBX, IP telephones and implement changes as required to improve performance• Monitor and evaluate voice network infrastructure: IP PBX, IP Phones, VoIP gateways, E1 lines and implement changes as required to improve performance• Interface with 3rd party service providers• Provide periodic reporting of IT Support operations
Knowledge/Skills:
• Good Knowledge of windows 2008 Server operating system and Network Infrastructure (Active Directory,Group Policy, DHCP, DNS, File Services, etc.)• Hardware and software troubleshooting skills• Good understanding of windows based applications and their interaction with the underlying operating system environment (Registry, System Services, Component application subsystem etc.)• Dexterity in setting up and managing switches and routers• Good report writing skills• Good IT process understanding• Very good problem solving skills – frequently under various sorts of constraints and stress
Minimum Qualification / Experience:
• A Bachelor’s degree in the field of Computer Science/Engineering• 0 – 3 years qualitative experience in technology deployment or support• Certifications will be an added advantage• Excellent communication skills and interpersonal skill, ability to work virtually, fluency in English as a contract language
Personality Traits:Highly analytical, hard-working, Creative, Logical, Organized, Professional conduct, Resourceful,good interpersonal skillsWorking Relationships
• 2nd and 3rd Tier IT Support team• 3rd party service providers• Sahara Group staff• Other Stakeholders
Interested and suitably qualified candidates should click here to apply online
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