Our successful candidates will interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Would also:
Attract potential customers by answering product and service questions; suggesting information about other products and services.
Open customer accounts by recording account information.
Maintain DCP customer records by updating account information.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause ofthe problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Contribute to team effort by accomplishing related results as needed.
Daily update of information on the website
Be responsible for attending the live chat on the website
Person Specifications
Bachelor’s degree in Mass Communications, Business Administration or relevant discipline.
Minimum of (2) years relevant work experience, with at least two (2) years as a call center agent role and must master English and understand Yoruba, Hausa & Igbo. .
Proficiency in the use of Basic MS Office support tools and application.
Customer service orientation, product knowledge, quality focus, problem solving, documentation organization, listening, answering/calling, conflict resolution, Information analysis, multi-tasking, and computer literacy.
Market dynamics and business culture
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If you meet the requirements listed for any of these positions and are interested in making a career with our company, kindly send in your application using the following MS EXCEL format below, indicating position applied for as the subject to careers@dangotecement.com within two weeks of this publication. Only successful candidates will be contacted. SURNAME | OTHER NAMES | GENDER | DATE OF BIRTH | STATE OF ORIGIN | GSM NO. | EMAIL | INSTITUTUION ATTENDED | DISCIPLINE | QUALIFICATION | PROFESSIONAL QUALIFICATION | YEARS OF EXPERIENCE | CURRENT EMPLOYER | POSITION APPLIED FOR
Apply via :
careers@dangotecement.com
