Job Location: Ikeja, Lagos State
Job purpose To deliver professional and quality learning solutions, training and related staff development programmes to all staff of the Channel Operations unit of the Bank’s Personal and Business Banking unit. The initiatives implemented are to align with the strategic intent and direction of the overall business and result in improved individual and business performance. To ensure that all programmes implemented result in positive return on investment for the business.
Key responsibilities:
Learning Delivery
Own the process of ensuring that the learning and development needs of the Channel Operations unit staff are proactively identified and met.
Partner with the Channel Operations unit in ensuring a structured approach to the delivery of identified needs.
Vendor engagement: Identify suitable training vendors and ensure satisfactory delivery of programmes.
Own the process of developing Personal Development Plans for all Channel Operations staff.
Implementation of Personal Development Plans in the most cost effective manner
Ensure alignment of leaning and development programmes to the Personal and Business Banking (PBB) Unit’s strategy
Ensure all programmes implemented result in a positive return on investment and impact the bottom line positively by measuring the impact of key learning initiatives with a view to determining ROI (Return on training investments)
Update learning intervention materials in line with policy/procedural/legislative changes.
Update existing learning Pathway per role for channel Operations staff
Render periodic (monthly, quarterly and annual ) L&D activity reports to the business and the line.
Facilitate learning / training programmes E Learning
Deliver an e-learning framework and content for Channel Operations.
Drive the usage of online learning and alternative learning platforms
Influence behaviours towards desired change Administration of Initiatives
Ensure the tracking of all course attendance via SAP LSO across the business
Devise monitoring tools and thereafter monitor effectiveness of training and other people development activities.
Establish monitoring and evaluation of programmes to ensure the right people are developed, their performance improved and that there is a return on investment for the business
Manage overall Learning and Development budget – keep track of L&D expenditure ensuring reconciliation of L&D accounts
Management of the Learning & Development centre Team Work & Managing Relationships
Establish and leverage relationships with third party training suppliers
Effective relationship management within the L&D team to ensure achievement of business goals
Consult with the business functional leadership and HC Business Partners (HC BP) to establish priority needs within the bank annually
Work closely with the HC team and the business leaders to deliver exceptional business performance through the provision of first class people development initiatives.
Share best practice with, and provide feedback to, the business leadership on people related issues, climate and local development and initiatives.
Work with HC and business leadership to identify and implement Leadership development initiatives.
Build effective relationships, influence and motivate business leaders to ensure their wholehearted commitment to effective application of people development policies and practices e.g. coaching, capability mapping, people plans etc.
Personal Development
Personal update of information from circulars/GRG
Lead training in line with new business initiatives – own responsibility
Certified on “Train the Trainer”.
Personal accreditation as Master Assessor
Flawless consulting skills
Business Acumen Consult with the line
Provide advice to business units/Point of Representation (POR’s) regarding learning interventions e.g. content, target audience, availability, delivery channels, description of learning intervention, expected learning outcomes etc.
Conduct needs analyses/skills audits in the business to ascertain knowledge and skills gaps and the relevance of current core learning interventions e.g. Content, target audience, availability, delivery channels etc.
Act as change agent
Establish close working relationships with countries, matrix managers, line manager, HC managers and all other stakeholders in supporting the business plan / strategies. Key performance measures Percentage completion of planned programs
Completion of and implementation of Personal Development Plans
Return on Investment on implemented programs
Effective management of allotted budget / Cost efficiency.
Alignment of implemented programmes to business strategy
Highly effective / hitch-free service delivery on a consistent basis
Competencies required:
Qualifications Minimum of a 2.2 first degree in any relevant social science course.
A Master’s degree or a Professional certificate in Human Resources will be an added advantage.
Experience Minimum of 5 Years’ experience in HR / people development roles with a good understanding of delivery of Learning and Development interventions.
Previous experience in business line will be an advantage
Technical competencies Change Management
Project Management
Facilitation and presentation
Business Knowledge & Contribution
Knowledge Management
Consulting skills
Administrative capabilities
Personal competencies High level of integrity
Excellent communication skills
Good customer service orientation
Logical thinker
Team Player
Able to demonstrate and motivate new operational standard
Assertive
People Management skills
Forward all applications to ‘mgtpositions@stresert.com’ using ‘TRAINING MANAGER’ as subject of application. Application closes 28th February, 2015.
Apply via :
mgtpositions@stresert.com
