Service Manager (Trucks)

Job description
Ensure accurate invoicing, estimating and job costing of all work performed by service department.
To ensure workshop premises, company vehicles, equipment and other assets are controlled and used effectively.
To ensure all sub-contracted services and materials purchased are controlled and are of a suitable standard and sold at a profit.
To improve the quality of customer service and retention by adequate communication, improved technical skills and effective management.
To utilize all personnel and means to ensure that the customer is completely informed at all times about all costs, additional work and work in progress relating to the repairs and service of the customers’ vehicle.
To ensure all service department estimates are submitted to customers as they are required and a record is kept of all estimates supplied to customers.
To ensure all service department Invoices are submitted to customers on collection of all vehicles.
Ensure all outstanding debts are collected expeditiously. Drawing up, communicating and archiving all internal/ accounting documents.
Establish training programme in conjunction with the aftersales manager and technical advisor to regularly update technical staff.
Establish adequate safety and security procedures to protect customers and company property and company personnel.
Check all workshop equipment’s are in a safe working condition and suitable condition accuracy for diagnosis.
Monitoring equipment maintenance plans/ tooling inventory.
Administer warranty policy in conjunction with the Warranty officer in the best interests of dealership, manufacturer and customer.
Monitor all Department warranty claim submissions and requisite credits and take action as required.
Maintaining and achieving all the warranty documents.
Ensure correct maintenance and safe operation of tools and equipment by all service department staff, service literature and other materials in the service department.
Monitor and control workshop expenses as per management accounts for the service department.
Participate in developing and deploying Quality procedures.
Participate in developing and deploying staff performance incentives.
Participate in developing and deploying in Service Marketing activities.
Requirements
B.Eng degree in any relevant discipline in engineering
Minimum of at least 5 years experience in a similar role
Technical and engineering qualifications with knowledge and experience from Automobile Industry.
Have some knowledge of the mechanical workings of trucks
Ability to control clerical work, administration, organisation, systems and financial matters, leadership ability
Up-to-date knowledge of vehicle legislation, consumer legislation and trade practices.
Skills, experience and knowledge of modern business methods and financial control.
Good leadership skills
Good Interpersonal skills