Branch Manager Customer Relationship Supervisor

Essential Duties and Responsibilities
Ensures that the branch office is properly staffed and that the staff is trained to meet customer service needs as well as sales objectives
Implements strategies to achieve goals assigned to the office as established in the Bank’s overall strategic plan; assists in the development of the annual budget for the office and adheres to budget parameters.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank’s compliance with all regulatory requirements; ensures that the office and all personnel adhere to the same.
Keeps personnel informed of pertinent policies and procedures affecting the office and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
Provides periodic reports to the Regional Manager (BM) or as may be assigned, and other groups as required throughout the Bank.
Actively participates in community organizations and activities in a manner which reflects favorably on the Bank.
Plan and monitor daily cash requirements of the branch.
Qualifications and Experience
HND/Bachelor’s degree in Business Admin or related fields
4 years of relevant experience, 2 years in branch management in a financial institution, exposure to lending practice is desired
Strong managerial skills and experience
Fluency in English required, Igbo language proficiency is beneficial
Proficiency with Microsoft Excel, Word, and Power Point.
Critical Competencies:
Leading with integrity – Reinforces our values through daily behaviour and holds others accountable to ethical behavior
Employee engagement – Maintains a fulfilling work environment and engages staff based on their strengths. Mentors others to develop their skills and provides feedback on performance regularly.
Responsible for results – Takes responsibility for own actions and manages others to focus on key priorities.
Recruitment and staffing – Makes quality hiring decisions; Forecasts staffing needs accurately; Follows Company hiring process
Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; continually works to improve supervisory skills.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Financial responsibility – Conserves organizational resources and works within budget guidelines.
Candidate Profile To perform the job successfully, the candidate should demonstrate the following competencies and qualities:
An effective implementer of organizational policies and procedures at the branch
Willingness to relocate to Owerri, Nigeria and to travel within the country (50% of the time)
Enterprising and self-driven personality with the ability to adapt and acquire new skills
Ability to translate knowledge of business needs into value propositions mutually beneficial to customers and the branch.
Excellent leadership and communication skills
Highly attentive to detail with excellent organizational and documentation skills
Results-oriented, with the ability to motivate the team to be consistent with performance
Strong fit to FINCA’s desired corporate culture and values, and commitment to furthering FINCA’s mission and vision. In particular, must demonstrate a commitment to transparency and integrity
Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work.
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