Reports To: Head of Medicals / Clinic Manager / Business Development
Role Summary
We are looking for a warm, organized, and commercially minded Client Service Officer (Receptionist) to deliver an exceptional client experience while supporting the smooth day-to-day operations of the clinic.
This role combines client service, administration, appointment coordination, and sales support.
Key Responsibilities
Client Experience:
Welcome and assist clients professionally.
Manage appointments, registrations, check-in, and check-out.
Respond to enquiries via phone, WhatsApp, email, and walk-ins.
Explain clinic services and wellness packages.
Handle client concerns professionally and escalate where necessary.
Clinic & Program Coordination:
Coordinate consultations, IV therapy, aesthetics, diagnostics, and wellness sessions.
Prepare client files and maintain accurate documentation.
Schedule follow-ups and send appointment reminders.
Liaise with partner laboratories and logistics providers for advanced testing.
Sales & Operations:
Promote wellness programs, memberships, and retail products.
Prepare quotations, invoices, and support payment processing.
Track enquiries, conversions, and client retention.
Monitor inventory of supplements, consumables, and clinic supplies.
Prepare daily and weekly operational reports.
Key Performance Indicators (KPIs)
Client satisfaction
Appointment conversion
Client retention
Response time to enquiries
Sales performance
Documentation accuracy
Follow-up completion
Inventory and sample coordination accuracy
Requirements
Education:
Bachelor’s Degree or HND in:
Business Administration
Healthcare Management
Public Health
Marketing
Customer Service
Social Sciences
Or a related field
Experience:
Minimum: 1 year of experience in customer service, healthcare administration, hospitality, wellness, or aesthetics.
Added Advantage:
Wellness or aesthetic clinics
Medical laboratories
Concierge medicine
Sales and client relationship management
Skills:
Excellent communication and interpersonal skills
Strong organizational and administrative abilities
Customer-focused with a hospitality mindset
Sales and relationship management skills
Proficiency in Microsoft Office, Google Workspace, CRM systems, WhatsApp Business, and basic spreadsheet reporting
Personal Attributes:
We are looking for someone who is:
Warm and professional
Highly organized and detail-oriented
Proactive and dependable
Commercially minded
Able to multitask under pressure
Passionate about wellness and exceptional client service
Working Hours:
As determined by the clinic schedule, including occasional Saturdays.
Ideal Candidate:
A professional who combines the warmth of a luxury concierge, the organization of an administrator, and the commercial mindset of a sales executive.
Compensation
Competitive salary, performance incentives, and staff wellness benefits.
Interested and qualified candidates should send their Applications to talentsourcingmms@gmail.com using the Job Title as the subject of the email.
