Oversee daily operations to ensure efficient workflow and adherence to established protocols. Collaborate with cross-functional teams to achieve departmental objectives and drive project completion. Monitor performance metrics and implement corrective actions as needed to maintain high productivity levels. Prepare detailed reports and presentations to communicate progress, challenges, and strategic recommendations to leadership. Maintain compliance with industry regulations and company policies. Foster a culture of accountability, innovation, and continuous improvement within the team.
System Monitoring and Surveillance: This role involves the continuous observation and analysis of systems, networks, and infrastructure to identify potential issues, ensure optimal performance, and mitigate security risks. Responsibilities include tracking system metrics, detecting anomalies, and responding to incidents in real time to maintain operational stability and safeguard against threats.
Oversee customer energy systems continuously through Energy’s dedicated surveillance and monitoring platforms, ensuring 24/7 operational oversight.
Diligently oversee system performance to promptly detect faults, alarms, abnormal occurrences, and service disruptions before they escalate.
Experienced professionals in this role proactively identify and address system irregularities at the earliest stages, implementing strategic measures to prevent prolonged disruptions and maintain operational continuity.
Utilize available monitoring and analytics tools to maintain real-time visibility of deployed energy systems.
Responsible for overseeing incident and fault management processes, ensuring timely identification, escalation, and resolution of issues to minimize operational disruptions. Monitors system performance, investigates outages or errors, and coordinates corrective actions with relevant teams to restore services efficiently. Maintains detailed incident logs, conducts root cause analyses, and implements preventive measures to enhance system reliability and reduce future occurrences of faults.
Conduct initial-level technical troubleshooting and deliver remote assistance when feasible.
Escalate alarms, incidents, and unresolved technical issues to the designated resolver teams in compliance with established Service Level Agreements (SLAs).
Develop, distribute, track, revise, and resolve incident tickets while ensuring meticulous record-keeping of all actions and outcomes.
Perform accurate fault diagnosis and establish technical demarcation prior to escalation.
Monitor incident statuses diligently and maintain consistent communication with resolving teams to ensure issues are addressed and fully resolved.
Accurate documentation and closure of all incidents must be completed in strict compliance with established operational procedures.
Provide assistance to customers and stakeholders by addressing inquiries, resolving issues, and ensuring their needs are met in a timely and professional manner. Act as a liaison between clients and internal teams to facilitate clear communication and deliver exceptional service. Identify recurring concerns to recommend improvements and enhance overall satisfaction. Maintain accurate records of interactions and follow through on commitments to uphold trust and reliability.
Deliver prompt and effective initial technical assistance to clients encountering system-related problems.
Work collaboratively with the Customer Experience team to facilitate timely communication and expedite the resolution of customer concerns.
Consistently deliver timely status updates to customers and internal stakeholders regarding ongoing incidents.
Coordinate notifications to stakeholders regarding scheduled maintenance tasks and unforeseen service disruptions.
Operational Support encompasses ensuring the seamless functioning of business processes through proactive monitoring, troubleshooting, and resolution of system and operational issues. This role involves collaborating with cross-functional teams to maintain high availability, reliability, and performance of critical systems, infrastructure, and applications. Key responsibilities include identifying inefficiencies, implementing corrective actions, and providing timely support to mitigate disruptions. Candidates should possess strong analytical skills, experience in IT operations or related fields, and proficiency in relevant tools and technologies to effectively address operational challenges.
Field service and operations engineers receive valuable support through the provision of system monitoring insights, analytics, and remote diagnostics.
Work collaboratively with software, embedded systems, IT, and other supporting teams to enhance system monitoring capabilities and operational visibility.
Ensure precise documentation of operational activities, reports, and surveillance logs.
Document recurring issues and enhance the organization’s technical knowledge base through detailed records. Collaborate in shift transitions to uphold surveillance operations continuity and ensure seamless information transfer.
Driving ongoing enhancements through systematic evaluation and process optimization to achieve operational excellence and sustainable growth.
Evaluate potential enhancements to monitoring protocols, alarm systems, and overall operational effectiveness to drive continuous improvement initiatives.
Evaluate and propose improvements for surveillance tools, reporting mechanisms, and operational protocols to optimize efficiency and effectiveness.
Facilitate the adoption of process improvements aimed at elevating service reliability and customer satisfaction.
Additionally, undertake any other responsibilities as directed by the line manager to support operational needs and team objectives.
Responsibilities and qualifications include a strong background in digital marketing, proficiency in SEO and SEM strategies, and a minimum of three years of experience in a similar role. The ideal candidate will possess exceptional analytical skills, a keen eye for detail, and the ability to interpret data to drive marketing decisions. Familiarity with Google Analytics, social media platforms, and marketing automation tools is highly desirable. Additionally, excellent communication and project management abilities are essential to collaborate effectively with cross-functional teams and manage multiple projects simultaneously.
If you possess the qualifications required for this position, you may be well-suited for this opportunity.
Preferred candidates possess 1 to 3 years of hands-on experience in technical support, system monitoring, network operations, energy systems, or an equivalent technical domain.
Desirable candidates will possess prior experience in environments operating on a shift basis or around the clock.
Proficiency in electrical power systems, solar energy systems, or battery energy storage systems is considered a beneficial qualification.
Proficiency in using monitoring platforms, SCADA systems, IoT platforms, or remote monitoring applications is essential.
Proficiency in incident management and ticketing systems is essential.
Strong skills in utilizing the Microsoft Office Suite, with a particular emphasis on Excel and Word, are essential.
Proficient in analyzing system alarms, logs, and performance metrics to identify issues and ensure optimal functionality.
We’d also like to see:
Proven ability to communicate effectively, both in writing and verbally, with clarity and professionalism.
Adaptability and ease in navigating dynamic, high-paced settings are essential attributes for this role.
An individual demonstrating grit exhibits unwavering perseverance, resilience, and a steadfast commitment to long-term objectives despite obstacles and setbacks. This trait is characterized by a sustained passion for achieving goals, coupled with the tenacity to push through challenges with determination and focus. In professional settings, grit often translates into the ability to remain motivated, adaptable, and resourceful when faced with adversity, ultimately driving consistent progress and success in one’s endeavors.
Compliance-driven with a strong aptitude for interpersonal engagement, demonstrating the ability to effectively communicate and collaborate with diverse stakeholders to ensure adherence to regulatory standards and organizational policies.
Demonstrates exceptional proficiency in managing time efficiently, prioritizing tasks effectively, and maintaining strong organizational skills.
Maintains a meticulous approach to all tasks, ensuring a high degree of precision and accuracy in every aspect of the role.
To submit your application, utilize the specified method outlined on the platform. Ensure all required documents and information are provided accurately and completely. Follow any additional instructions or guidelines provided to facilitate a smooth application process.
To initiate your application, please utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND
Experience Required
1 - 3 years
