You will enhance the processes for businesses to add, manage, and invite team members across diverse business accounts. This involves addressing identity edge cases, configuring permissions, optimizing invitation workflows, and providing support for customers functioning in varied international markets.
You will perform a variety of daily tasks integral to the role, including managing key responsibilities and contributing to team objectives. Each day will involve executing core duties, collaborating with colleagues to achieve project milestones, and ensuring operational efficiency. Additionally, you will monitor progress, address challenges promptly, and maintain high standards of performance to support organizational goals.
You’ll establish product requirements, draft precise specifications, oversee the roadmap, and prioritize the backlog while facilitating engineering progress, analyzing data, resolving customer and operational challenges, and ensuring timely product delivery through sprint cycles.
You will be tasked with maintaining a harmonious equilibrium between the development of new features and the enhancement of reliability, performance, security, compliance, and operational efficiency.
You will additionally disseminate concise product updates via Zomba’s established product cadence, which encompasses weekly delivery announcements, sprint demonstrations, roadmap evaluations, and stakeholder correspondence.
Oversee a comprehensive range of duties encompassing strategic planning, operational execution, and team leadership to ensure organizational objectives are met efficiently. Serve as the primary point of contact for cross-functional collaboration, facilitating seamless communication among departments to align on goals and initiatives. Develop and implement policies, procedures, and performance metrics to enhance productivity, compliance, and accountability across all business functions. Manage resource allocation, budget oversight, and financial reporting optimizing expenditures while maintaining fiscal responsibility. Lead talent acquisition, onboarding, and professional development initiatives to cultivate a high-performing workforce. Champion innovation, continuous improvement, and change management strategies to adapt to evolving market demands and industry trends.
Drive strategic development of the roadmap for business banking customer experience, POS terminal solutions, and developer platform interfaces.
Enhance critical user experiences, including account upgrades, approvals, and business account activation processes.
Develop and establish product requirements for virtual accounts, webhooks, sandbox environments, API documentation, and access control mechanisms.
Enhance terminal payment processes, strengthen terminal reliability and device readiness, optimize transaction routing, and elevate the merchant terminal experience.
Collaborate with Compliance, Risk, and Operations teams to manage Know Your Customer (KYC) processes, conduct face verification, implement account restrictions, ensure auditability, and address regulatory requirements.
Collaborate closely with Engineering teams to establish balanced trade-offs, strategically sequence deliverables, oversee technical dependencies, and ensure reliable product launches.
Monitor and analyze data to track onboarding conversion rates, API performance metrics, transfer latency, webhook delivery success, terminal system stability, and incident trends.
Enhance the functionality and efficiency of internal tools utilized by Operations, Compliance, and Support teams.
Enhance developer experience quality by elevating documentation standards, expanding sandbox environments, refining error messages, and streamlining integration workflows.
Conduct thorough investigations into production issues and spearhead root-cause analysis to identify underlying causes, subsequently developing and implementing preventive measures to mitigate recurrence.
Oversee a well-organized, prioritized backlog encompassing mobile, web, terminal, API, and internal tooling platforms.
Clearly convey roadmap decisions, delivery status, risks, and trade-offs to stakeholders for informed decision-making.
Success in this role is defined by consistently delivering high-quality, efficient, and innovative solutions that align with the company’s strategic objectives. It requires a strong ability to collaborate across departments, adapt to evolving priorities, and maintain a customer-centric focus. Measurable achievements include meeting or exceeding performance targets, optimizing workflows, and contributing to key project outcomes. Additionally, fostering a positive team environment, mentoring junior staff, and embodying the company’s core values are essential for long-term success.
In this position, achieving success hinges on enabling business customers to onboard with greater speed, execute transactions with enhanced reliability, integrate with minimal complexity, and maintain operations while encountering fewer support challenges.
You will be evaluated based on key performance indicators, including tangible results and measurable achievements. Your success will be determined by contributions to specific objectives and the ability to deliver quantifiable outcomes. Performance will be assessed through defined metrics that reflect the impact of your work and alignment with organizational goals.
Experience significantly faster and more dependable data transfers and API operations with our advanced solutions.
Enhance the onboarding and integration process for developers to facilitate a seamless transition into the team and project environment, ensuring productive contributions from day one.
Enhanced terminal reliability while significantly reducing payment-related merchant complications.
Streamlined operational processes to accelerate account approvals, upgrade implementations, and support workflows, resulting in reduced cycle times.
Enhanced monitoring capabilities to provide clearer insights into product performance, incident occurrences, errors, and reliability indicators.
We foster robust collaborative relationships with Engineering, Compliance, Operations, Support, and Sales teams.
What we are looking for
We seek a candidate with demonstrated product acumen, a high degree of accountability, and the capacity to navigate intricate financial instruments.
You must demonstrate a strong ability to balance customer experience, technical architecture, compliance, reliability, and commercial outcomes effectively in product development.
You must excel at breaking down complex ideas into digestible insights, conveying them with clarity, and methodically prioritizing tasks while cultivating strong relationships across both technical and non-technical stakeholders.
Seeking a highly organized and detail-oriented individual to maintain meticulous records and ensure compliance with all regulatory standards. The ideal candidate must possess strong analytical skills and the ability to interpret complex financial data accurately. Proficiency in accounting software and advanced Excel skills are essential, along with a minimum of five years of relevant experience in financial or compliance roles. Excellent written and verbal communication abilities are required to effectively convey findings and collaborate with cross-functional teams. A bachelor’s degree in finance, accounting, or a related field is mandatory, and possessing a CPA or similar certification is highly advantageous.
Required: a minimum of three years of relevant professional experience in a similar role or industry. Candidates must possess a bachelor’s degree in a related field. Proficiency in Microsoft Office Suite, particularly Excel, is essential. The ability to analyze data and generate reports is a key requirement. Strong communication skills are necessary to collaborate effectively with cross-functional teams. Experience with project management tools and methodologies is preferred. Knowledge of industry-specific regulations and compliance standards is also required.
Experienced product manager with a minimum of five years in the field.
With a minimum of two years of experience in fintech, payments, banking, financial infrastructure, SaaS, APIs, POS, or a comparable complex product domain, you will be a strong fit for this role.
Delivered products directly through sprint-based methodologies, with full ownership of the product surface.
Demonstrates a deep comprehension of customer experience principles, product discovery methodologies, requirements documentation, and delivery management practices.
Proficient in collaborating seamlessly with the Engineering team to evaluate technical trade-offs and prioritize implementation sequences effectively.
Proficient in leveraging data, dashboards, or SQL to analyze product performance and user behavior comprehensively.
Exceptional written communication abilities coupled with adept stakeholder management expertise.
Proficient interaction with stakeholders across compliance, risk management, operations, and support functions is required.
Nice to have
Proven expertise in operating POS terminals, Android-based payment devices, or other hardware-adjacent solutions is required.
Proficiency in utilizing developer platforms, APIs, webhooks, sandboxes, and technical documentation is required.
Candidates should possess practical experience with virtual accounts, fund transfers, payment routing mechanisms, card transactions, or banking infrastructure components.
Proficiency in Know Your Customer (KYC), Anti-Money Laundering (AML), Nigerian Inter-Bank Settlement System (NIBS) operations, account restrictions, transaction monitoring, and fraud control mechanisms is required.
Qualifications
BA/BSc/HND
Experience Required
5 years
