Job Summary
We are in search of a seasoned, results-oriented Supermarket Manager to lead and direct the daily functions of the supermarket, guaranteeing optimal store performance, outstanding customer service, sales goal attainment, proficient staff management, and adherence to corporate policies and operational protocols. The preferred candidate will demonstrate robust leadership and operational expertise, with proficiency in coordinating retail functions while supervising kitchen food production, bakery, and restaurant operations to ensure superior product quality, streamlined efficiency, and an outstanding customer experience.
Oversee and execute core duties including managing project timelines, coordinating team efforts, ensuring adherence to company policies, and maintaining high standards of quality in all deliverables. Collaborate with cross-functional departments to align goals, identify process improvements, and address operational challenges. Lead initiatives to enhance efficiency, streamline workflows, and support organizational objectives through strategic planning and execution. Facilitate communication between stakeholders to foster alignment and drive project success while ensuring compliance with industry regulations and internal guidelines.
Store Operations professionals are responsible for overseeing the daily functions of a retail store, ensuring that operations run smoothly and efficiently. They manage staff scheduling, inventory control, and customer service standards to maintain optimal store performance. Additionally, they handle sales reporting, loss prevention, and compliance with company policies and procedures. Strong leadership, organizational skills, and the ability to multitask in a fast-paced environment are essential for success in this role.
Responsible for managing the day-to-day activities of the supermarket to ensure efficient and smooth functioning.
Oversee the seamless execution of store opening and closing procedures to maintain operational efficiency and adherence to established protocols.
Maintain a consistently clean, orderly, and welcoming supermarket environment for all customers.
Manages and oversees a team of employees, ensuring their professional development and maintaining high performance standards through effective supervision, mentoring, and guidance. Develops and implements staff policies, procedures, and training programs to enhance productivity and engagement. Conducts regular performance evaluations, identifies skill gaps, and recommends corrective actions or developmental opportunities. Collaborates with HR to recruit, onboard, and retain top talent while fostering a positive and inclusive work environment. Addresses employee concerns, resolves conflicts, and promotes teamwork to achieve organizational goals. Ensures compliance with labor laws, company policies, and industry regulations.
Oversee, align, and direct staff members spanning multiple departments with precision and strategic leadership.
Develop and optimize staff schedules while efficiently assigning duties to ensure smooth operations.
Track employee attendance, punctuality, and performance to ensure compliance with organizational standards and identify areas for improvement or support.
Lead staff briefings to reinforce understanding and compliance with established company policies.
Assess training requirements and facilitate opportunities for staff growth.
We are seeking a dynamic individual to drive sales growth and enhance business performance through strategic initiatives and effective execution. The ideal candidate will possess a proven track record of exceeding sales targets, strong analytical skills to assess market trends, and the ability to cultivate lasting client relationships. Responsibilities include identifying new business opportunities, developing tailored sales strategies, and collaborating with cross-functional teams to achieve organizational objectives. A bachelor’s degree in business, marketing, or a related field is required, along with a minimum of five years of relevant experience in sales or business development. Proficiency in CRM software and data-driven decision-making is essential, and exceptional communication and negotiation skills are highly desirable.
Track sales performance on a daily, weekly, and monthly basis.
Oversee food production processes within the kitchen, bakery, and dining areas to ensure consistent quality and efficiency.
Craft and execute strategic initiatives aimed at enhancing revenue streams and maximizing overall profitability.
To successfully meet sales targets and operational objectives, diligent execution and strategic alignment are essential.
Evaluate reports and propose appropriate corrective measures as needed.
We are seeking an experienced professional to oversee inventory and stock control operations, ensuring accurate tracking, efficient management, and optimal stock levels. The role involves monitoring stock movements, conducting regular audits, and implementing strategies to minimize shortages or excess inventory. Proficiency in inventory management systems and attention to detail are essential, along with the ability to analyze data to forecast demand and adjust procurement accordingly. Strong organizational and problem-solving skills are required to maintain seamless supply chain operations and meet business objectives.
Oversee inventory levels diligently and manage the timely restocking processes to maintain optimal supply levels.
Verify inventory levels are accurately maintained and implement measures to reduce stock loss as much as possible.
Perform regular inventory counts and investigate any variances between recorded and actual stock levels.
Maintain accurate and visually appealing product displays and merchandising standards to enhance customer engagement and sales performance.
We seek a dedicated Customer Service professional to deliver exceptional support and foster positive client relationships. The ideal candidate will address inquiries, resolve issues promptly, and ensure customer satisfaction through clear communication and problem-solving skills. Responsibilities include handling inbound and outbound calls, responding to emails, and managing customer accounts with efficiency and professionalism. Proficiency in CRM software and a strong understanding of customer service best practices are required. Excellent verbal and written communication, patience, and a customer-centric mindset are essential for success in this role.
Deliver consistently exceptional customer experiences and uphold excellence in service standards.
Handle customer complaints efficiently and resolve issues without delay to ensure high levels of satisfaction.
Establish and nurture strong, mutually beneficial connections with customers to ensure their needs are consistently met, and their satisfaction remains high.
Oversee and ensure the integrity of financial operations and administrative procedures, maintaining strict adherence to regulatory standards and organizational policies. Develop, implement, and monitor internal controls to safeguard assets, optimize resource allocation, and mitigate risks. Prepare and analyze financial reports, ensuring accuracy, timeliness, and compliance with accounting principles. Collaborate with cross-functional teams to streamline administrative processes, enhance operational efficiency, and support strategic decision-making. Requires proficiency in financial management systems, strong analytical skills, and a keen attention to detail.
Ensure accurate management and oversight of cash transactions while maintaining rigorous financial accountability for the store.
Oversee expenditure tracking and facilitate initiatives aimed at managing and reducing costs.
Compile comprehensive operational and performance reports for senior management, ensuring accuracy and clarity in presenting key metrics and insights.
Ensures adherence to regulatory standards and safeguards organizational assets through robust security measures, conducting regular audits to identify vulnerabilities and implementing corrective actions as necessary to mitigate risks and maintain operational integrity.
Ensure strict adherence to established company policies and procedures at all times.
Maintain rigorous adherence to health, safety, and security protocols at all times.
Safeguard organizational resources and uphold the integrity of operational procedures.
The role will involve tracking, analyzing, and reporting on quantifiable metrics, referred to as Key Performance Indicators (KPIs), to evaluate organizational efficiency and progress towards strategic objectives. This includes setting benchmarks, monitoring performance trends, and identifying areas for improvement based on data-driven insights. Additionally, the position requires collaboration with cross-functional teams to ensure KPIs align with broader business goals and foster a culture of accountability and continuous enhancement.
We are seeking a results-driven Sales Growth professional to drive revenue expansion and enhance market penetration. The ideal candidate will leverage strategic planning, market analysis, and customer engagement techniques to identify new opportunities and maximize sales performance. Key responsibilities include developing and implementing sales strategies, building and maintaining strong client relationships, and collaborating with cross-functional teams to align goals. Additionally, the role requires a deep understanding of sales metrics, proficiency in CRM systems, and a track record of exceeding targets. Applicants must possess strong communication skills, analytical thinking, and the ability to adapt to dynamic market conditions. A bachelor’s degree in business, marketing, or a related field is preferred, along with a minimum of three years of experience in sales or business development.
Ensuring high levels of customer satisfaction remains a top priority, as we strive to deliver exceptional service and exceed expectations at every interaction. This role demands a strong commitment to addressing customer needs promptly and professionally, resolving inquiries with efficiency and empathy, and maintaining positive relationships to foster long-term loyalty. Candidates must possess excellent communication skills, a proactive mindset, and the ability to adapt to diverse customer concerns while adhering to company policies and standards. By consistently delivering solutions and maintaining a customer-centric approach, this position plays a crucial role in enhancing our brand reputation and driving business success.
Ensure optimal staff productivity and attendance through proactive monitoring and management strategies that address performance and punctuality concerns promptly. Implement measures to support employee well-being and engagement, fostering a productive work environment. Address issues related to attendance or productivity with fairness and consistency, providing guidance and corrective actions when necessary. Maintain accurate records of attendance and performance metrics to track progress and identify areas for improvement. Collaborate with managers to develop and enforce policies that promote accountability and efficiency among staff members.
Maintaining precise inventory records is essential to ensure optimal stock levels and facilitate efficient warehouse operations. This role involves conducting regular audits and cycle counts to verify inventory accuracy, promptly addressing any discrepancies. Additionally, the position requires reconciling inventory data with financial records to support accurate reporting and decision-making. Candidates should possess strong attention to detail, proficiency in inventory management software, and the ability to analyze data to identify trends or irregularities. Experience in a similar role within a warehouse or logistics environment is preferred.
Manages and mitigates stock loss through strategic oversight, implementing targeted measures to minimize discrepancies and unauthorized reductions in inventory.
Operational compliance entails ensuring adherence to all regulatory standards, internal policies, and industry best practices across organizational processes. This role demands meticulous attention to detail, a strong grasp of compliance frameworks, and the ability to assess risks while mitigating potential violations. Responsibilities include monitoring operational activities, conducting audits, and implementing corrective measures to maintain full compliance. Proficiency in relevant laws, regulations, and compliance tools is essential, along with effective communication to train and guide teams on compliance protocols.
Bachelor’s degree in Computer Science, Information Technology, or a related field required; Master’s degree preferred. Minimum of five years of professional experience in software development, with at least two years in a leadership or mentorship capacity. Proficiency in programming languages such as Java, Python, or C++ is essential. Experience with cloud platforms (AWS, Azure, or Google Cloud) and DevOps practices (CI/CD pipelines, containerization) is highly desirable. Strong problem-solving skills, excellent communication abilities, and a proven track record of delivering high-quality software solutions are mandatory. Familiarity with Agile methodologies and project management tools (Jira, Trello) is a plus.
A minimum of a Bachelor’s degree—or an equivalent qualification—in Business Administration, Management, or a closely related field is required.
A minimum of three to five years of hands-on experience in supermarket, retail, or hospitality management is required.
Expertise in leading teams and managing personnel effectively is essential.
Demonstrates strong organizational skills and the capacity to resolve issues effectively.
Demonstrates strong command of Microsoft Office applications and retail management software platforms.
Proficient in a diverse array of technical and interpersonal skills, the ideal candidate will demonstrate expertise in problem-solving, effective communication, and collaborative teamwork. Strong analytical abilities are essential, along with a keen attention to detail and the capacity to adapt to evolving project demands. Familiarity with industry-standard tools and methodologies is required, ensuring seamless integration into existing workflows. Additionally, the role necessitates a commitment to continuous learning, a customer-centric mindset, and the ability to manage multiple priorities efficiently.
Capable of guiding and motivating teams while overseeing their performance, this role demands strong leadership skills to drive productivity and cohesion. Effective team management involves delegating tasks appropriately, fostering collaboration, and resolving conflicts to ensure alignment with organizational goals. The ideal candidate will demonstrate experience in mentoring employees, setting clear expectations, and creating an environment that encourages professional growth and accountability.
Demonstrates exceptional ability to convey information clearly and collaborate effectively with team members and stakeholders through polished verbal and written communication. Exhibits strong interpersonal skills, fostering positive relationships and resolving conflicts constructively within diverse professional settings.
Proven capability to make informed and timely choices is essential. The ideal candidate will demonstrate sound judgment when evaluating situations and selecting appropriate courses of action. This role requires the capacity to assess risks, weigh alternatives, and take decisive steps to achieve objectives efficiently. Strong analytical skills and the ability to prioritize under pressure are critical components of this responsibility.
Our ideal candidate will possess a strong commitment to customer service, demonstrating a proactive approach to addressing client needs with professionalism and efficiency. You will be responsible for ensuring positive customer interactions, resolving inquiries promptly, and maintaining high satisfaction levels through attentive and courteous communication. A dedication to understanding and exceeding client expectations is essential, as is the ability to handle inquiries with patience and a solution-focused mindset. Familiarity with customer service best practices and a track record of delivering exceptional service will be key factors in your success in this role.
Proactively oversee and optimize inventory levels while ensuring seamless operational workflows to maintain efficiency and accuracy throughout all processes.
go to method of application
Interested and eligible applicants are invited to submit their CV via email to hr.fst@penafortenergy.com, with the position clearly stated in the subject line.
Qualifications
BA/BSc/HND
Experience Required
3 - 7 years
